I need to update my tax document because the requirements have changed at my government’s level. Fortunately, I finally got a response from Apple yesterday, and they were able to fix the bug in the form. That allowed me to update it myself today. I completely understand that these systems are designed for automation, but when manual intervention is required, it would be helpful to get some updates along the way. In my case, it seems they needed a few days to figure out why the system was behaving incorrectly. A simple status update would have made the wait less frustrating. That said, at least it’s resolved now!