I have been having the same problem, every 1.5 weeks a new person is handling my case according to the emails I get. I have an app which I promised the client I will get it running in about a month and the onboarding process is closing in about a month now. I dont know what the issue is, if someone from apple is seeing this, my case ID is 102987808024 same issue asked again case id: 102979907641