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Reply to Enrollment blocked: app enrollment unavailable, no reply from support (Case 20000133539681)
Update: Apple resolved the account issue and "Enroll Now" is now active — thank you. However, I am now blocked at the ID verification step. I have attempted it 5 times with a valid government-issued photo ID, capturing both front and back on a plain matte surface with good lighting and sharp focus. Every attempt fails with: "Upload Error — Your identity couldn't be verified because the image you submitted is unclear or obscured." Per Apple's documentation, identity verification using a method other than the Apple Developer app is possible by contacting support. Could you please enable an alternative verification path for my account, or advise how to submit my ID documents manually? Case 20000133539681 Region: Türkiye Enrollment type: Individual
2w
Reply to Enrollment blocked: app enrollment unavailable, no reply from support (Case 20000133539681)
Update: Apple resolved the account issue and "Enroll Now" is now active — thank you. However, I am now blocked at the ID verification step. I have attempted it 5 times with a valid government-issued photo ID, capturing both front and back on a plain matte surface with good lighting and sharp focus. Every attempt fails with: "Upload Error — Your identity couldn't be verified because the image you submitted is unclear or obscured." Per Apple's documentation, identity verification using a method other than the Apple Developer app is possible by contacting support. Could you please enable an alternative verification path for my account, or advise how to submit my ID documents manually? Case 20000133539681 Region: Türkiye Enrollment type: Individual
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