I’ve been locked out of App Store Connect since approximately June 18th after submitting my compliance verification (passport, birth city, ownership information). I’m an individual developer with a live app on the App Store.
Timeline:
• June 18 — Submitted compliance verification through ASC
• Multiple calls — Told the issue was escalated to senior management, twice
• July 1 — Called again, told it was escalated further
• July 8 — Reached out for update, no response
• July 13 — Still locked out, nearly 30 days later
I have case numbers from every call. I’ve responded to every email Apple has sent me promptly. Every support rep I’ve spoken to says they don’t have the ability to act on it and to wait for an email that never comes.
My app is still live on the App Store but I have zero access to App Store Connect no TestFlight, no analytics, no updates, nothing.
Has anyone else resolved this and what actually worked? And is there anyone from Apple on this forum who can look into this?
Topic:
Developer Tools & Services
SubTopic:
Apple Developer Program
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