We found that our apps (and other apps from different companies) cannot launch on iOS 9 to iOS 12 devices. The app can be installed successfully but crashes immediately on launch.
From the device syslog:
assertiond: The process failed to exec
SpringBoard: Bootstrapping failed - Unable to bootstrap process
Our distribution certificate was issued on Feb 2, 2026, signed by WWDR G3 intermediate certificate.
This issue affects all apps under our Apple Developer account on iOS 9-12 devices. iOS 13 and above works fine.
Topic:
App Store Distribution & Marketing
SubTopic:
App Store Connect
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