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Guideline 4.3(b) rejection although core functionality was never tested
Hello, Our first app, Kardea, was rejected under Guideline 4.3(b) as belonging to a saturated category. We understand Apple’s need to prevent generic and template-based applications. However, our server-side logs show that the review session lasted less than one minute. No question was entered and no personalized reading was generated. This is particularly important because Kardea’s differentiating functionality only begins after the user enters a question. The app then composes a reading individually and in real time according to the question, the cards drawn, their positions, a licensed method from published French author François Villeneuve, and the user’s previous readings. The app also contains 78 original commissioned illustrations and does not contain horoscopes, astrology, palm reading or generic daily reports. We explained that the core functionality had not been tested and asked what specific functionality Apple considered duplicative. The responses did not address this point and instead referred us generally to design resources, including a video about game design. We are not asking Apple to accept our statements without verification. We are simply requesting that the app’s actual functionality be tested: enter two different questions, complete both readings and compare the results. Has anyone experienced a Guideline 4.3(b) rejection where the review logs demonstrated that the app’s core functionality was never accessed? What would be the most appropriate way to obtain a complete functional review? We are preparing a formal appeal and would welcome guidance from App Review. Thank you.
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Guideline 4.3(b) rejection although core functionality was never tested
Hello, Our first app, Kardea, was rejected under Guideline 4.3(b) as belonging to a saturated category. We understand Apple’s need to prevent generic and template-based applications. However, our server-side logs show that the review session lasted less than one minute. No question was entered and no personalized reading was generated. This is particularly important because Kardea’s differentiating functionality only begins after the user enters a question. The app then composes a reading individually and in real time according to the question, the cards drawn, their positions, a licensed method from published French author François Villeneuve, and the user’s previous readings. The app also contains 78 original commissioned illustrations and does not contain horoscopes, astrology, palm reading or generic daily reports. We explained that the core functionality had not been tested and asked what specific functionality Apple considered duplicative. The responses did not address this point and instead referred us generally to design resources, including a video about game design. We are not asking Apple to accept our statements without verification. We are simply requesting that the app’s actual functionality be tested: enter two different questions, complete both readings and compare the results. Has anyone experienced a Guideline 4.3(b) rejection where the review logs demonstrated that the app’s core functionality was never accessed? What would be the most appropriate way to obtain a complete functional review? We are preparing a formal appeal and would welcome guidance from App Review. Thank you.
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