Hello, Thank you for the update. However, I want to clarify — I have not received any email from Developer Support on or around August 18, 2026, or at any point since our last contact. I've checked my inbox, spam, and junk folders and found nothing. Could you please confirm the exact email address the troubleshooting instructions were sent to? It's possible they were sent to an old or incorrect address on file. Since I don't have access to the original message, could you resend the troubleshooting instructions directly in this reply, or forward them to this same channel? I'd like to act on them as soon as possible — this issue has already caused significant delay on our side. Thank you for your help.