Hello,
I am posting here after exhausting the email support channel, hoping a member of Apple staff can review and escalate my case.
Enrollment ID: U6T22S4V22
Enrollment type: Organization
D-U-N-S: already registered and verified
Timeline
July 10: Organization enrollment submitted.
July 29: First support request sent (Case ID: 102938938248).
July 18: Follow-up sent. No reply.
August 26: Additional follow-up sent. No reply.
It has now been more than a month. During that time I have received no request for additional documentation, no identity verification call, and no explanation for the delay. The only responses have been automated acknowledgements. The enrollment status has not changed.
Our D-U-N-S number was already registered and active before submitting, so this is not a case of a pending or mismatched company record.
This delay has put a client project on hold, and I have no way to give my team or the client a realistic timeline because there has been no communication at all.
What I am asking for
Could a member of Apple staff please review enrollment U6T22S4V22 and escalate it for manual review? I am happy to provide any documentation or verification needed — I simply have no channel through which to provide it.
I would also note that a number of recent threads in this forum describe the same pattern: organization enrollments held in processing for weeks, with support cases receiving only automated replies. I raise this constructively — many of us have business commitments depending on these timelines, and even an acknowledgement with an expected resolution date would make a significant difference.
Thank you for your time.
Topic:
Developer Tools & Services
SubTopic:
Apple Developer Program
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