Hello,
I’m posting here because the standard Developer Support channels have not resolved my Apple Developer Program enrollment.
Enrollment type: Individual
Enrollment ID: FQ4P5R6KZD
Support case: 20000137545342
Timeline:
My identity was initially selected for additional compliance verification.
I uploaded my valid passport, and Apple later confirmed that I could complete the enrollment.
Order D005117023 was submitted on August 12, 2026. The card was never charged, and Developer Support later confirmed that this order had failed.
Order D005135435 was submitted on August 18, 2026. Again, the issuing bank received no authorization attempt, the card was not charged, and the developer website returned to “Purchase your membership.”
I followed up through the existing support case and explicitly requested escalation to the Enrollment and Payments team, but have not received a response.
I also requested a callback and remained on hold for more than one hour without reaching an agent.
This does not appear to be a card decline because neither order reached the issuing bank. My identity verification was successfully completed, but the enrollment/payment state appears to be stuck in Apple’s backend.
Could Apple Developer Support please review case 20000137545342 and either:
clear or reset the stuck enrollment/payment state;
confirm whether an additional compliance hold still exists; or
provide a supported way to complete the existing enrollment without submitting a third order?
Thank you,
Alexander
1
0
105