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App approved but not allowing USA distribution (Case 102833154976)
I originally submitted a ticket on February 27th. My app was approved fairly quickly. I had it set for private distribution. Under private distribution I placed in all the organization information to ensure my app would show up on Apple Business Manager. I filled out all the agreements and tax information as well. The app was still not showing. I then went into country distribution and saw that all countries were disabled. I tried clicking into the USA option to enable it. It says ”Cannot Sell App”. It does not allow me to do anything else. it then directs me to contact Apple developer support For assistance. After waiting one week I got this reply from developer support. “Hello, Thank you for contacting Developer Support. My name is Yana, and I’ll be happy to help you. I would first like to apologise for this delayed answer. It is certainly not the normal waiting time for an answer from Developer Support. We are currently facing a huge number of request from our customers and your patience is well appreciated. I learned from the email that the app cannot be sold in the United States and Canada at present. You can go to App Store Connect to confirm the distribution method of the app. https://developer.apple.com/help/app-store-connect/manage-your-apps-availability/set-distribution-methods/ If you have additional questions related to this request, reply to this email or visit your recent cases. Your case number is 102833154976. Best regards, Yana Developer Support” After waiting a week, they referred me to an article (which I had already viewed) that did not resolve my issue. I replied that this was not helpful and that I still needed assistance. That was 9 days ago. I have not received any reply. I am at a total loss on how to resolve this issue. I cannot even get a reply to my messages. Please help!
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