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macOS App: In-App Purchases section missing from version page - IAPs stuck for 3+ days, 4 app versions approved but IAPs never reviewed
Hello everyone, I'm experiencing a critical issue with App Store Connect for our macOS application and I'm hoping someone from Apple or the community can help. THE PROBLEM: The "In-App Purchases and Subscriptions" section is completely missing from the version page in App Store Connect. According to Apple's documentation, this section should appear between "Build" and "App Review Information" on the version page, allowing developers to select and attach IAP products before submitting for review. In our case, this section simply does not exist. WHAT WE'VE TRIED: Submitted 4 separate app versions , ALL approved by App Review Each time, the IAP products were NOT included because the section to attach them is missing Opened a support case on March 23 - no response after 2 business days Opened a second case through the App Setup channel Requested expedited review multiple times Added notes in the App Review Notes field explaining the issue OUR SETUP: We have three IAP products configured (two auto-renewable subscriptions and one non-consumable). All have complete metadata, localizations, and pricing set up correctly across all 175 countries/regions. The Paid Apps Agreement is active. IMPACT: The app is live on the Mac App Store but no user can make any purchase. This has been ongoing for over 3 days and is severely impacting our business. QUESTIONS: Has anyone else experienced the "In-App Purchases and Subscriptions" section being completely absent from the macOS version page in App Store Connect? Is there a known workaround to attach IAP products to a macOS app version when this section is missing? Can IAP products be approved independently without being attached to an app version, given that our app has already been approved multiple times? I found a thread on these forums reporting the same missing section issue, which suggests this may be a broader bug affecting macOS apps in App Store Connect. Any guidance would be greatly appreciated. Thank you,
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Mar ’26
macOS App: In-App Purchases section missing from version page - IAPs stuck for 3+ days, 4 app versions approved but IAPs never reviewed
Hello everyone, I'm experiencing a critical issue with App Store Connect for our macOS application and I'm hoping someone from Apple or the community can help. THE PROBLEM: The "In-App Purchases and Subscriptions" section is completely missing from the version page in App Store Connect. According to Apple's documentation, this section should appear between "Build" and "App Review Information" on the version page, allowing developers to select and attach IAP products before submitting for review. In our case, this section simply does not exist. WHAT WE'VE TRIED: Submitted 4 separate app versions , ALL approved by App Review Each time, the IAP products were NOT included because the section to attach them is missing Opened a support case on March 23 - no response after 2 business days Opened a second case through the App Setup channel Requested expedited review multiple times Added notes in the App Review Notes field explaining the issue OUR SETUP: We have three IAP products configured (two auto-renewable subscriptions and one non-consumable). All have complete metadata, localizations, and pricing set up correctly across all 175 countries/regions. The Paid Apps Agreement is active. IMPACT: The app is live on the Mac App Store but no user can make any purchase. This has been ongoing for over 3 days and is severely impacting our business. QUESTIONS: Has anyone else experienced the "In-App Purchases and Subscriptions" section being completely absent from the macOS version page in App Store Connect? Is there a known workaround to attach IAP products to a macOS app version when this section is missing? Can IAP products be approved independently without being attached to an app version, given that our app has already been approved multiple times? I found a thread on these forums reporting the same missing section issue, which suggests this may be a broader bug affecting macOS apps in App Store Connect. Any guidance would be greatly appreciated. Thank you,
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Mar ’26