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Starot: Waiting for Review after accepted expedite; requesting help routing an existing support case
Hello App Review team, Could an Apple representative help route our existing Developer Support case for a review-status investigation? App: Starot Apple ID: 6805427290 Platform/version: iOS 1.0.0 (5) Current status: Waiting for Review On August 29, we responded to a Guideline 2.1 information request with all eight requested items and a physical-device demonstration. The app returned to Waiting for Review. We opened an App Review Status case on September 9. On September 10, Apple's expedited-review confirmation stated that Starot would be expedited. We also contacted Developer Support by telephone but have not received an actionable explanation or review outcome. On September 16, concerned that the earlier submission was not progressing, we withdrew and recreated it. We understand this is a new submission and are not claiming it alone has waited several weeks. We have now asked support to confirm whether the accepted expedite and the earlier demonstration materials are associated with the current submission. We have followed up in the existing private support case with both submission IDs. We will keep the current submission in place. Could the appropriate team check whether any developer action or processing issue is preventing review, and help us obtain a substantive status update? We can provide the case number and submission details privately through an official support channel. We respect the review requirements and are not requesting an exemption. We need to understand the next step so our team can plan the launch responsibly. Thank you, The Starot Team
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Starot: Waiting for Review after accepted expedite; requesting help routing an existing support case
Hello App Review team, Could an Apple representative help route our existing Developer Support case for a review-status investigation? App: Starot Apple ID: 6805427290 Platform/version: iOS 1.0.0 (5) Current status: Waiting for Review On August 29, we responded to a Guideline 2.1 information request with all eight requested items and a physical-device demonstration. The app returned to Waiting for Review. We opened an App Review Status case on September 9. On September 10, Apple's expedited-review confirmation stated that Starot would be expedited. We also contacted Developer Support by telephone but have not received an actionable explanation or review outcome. On September 16, concerned that the earlier submission was not progressing, we withdrew and recreated it. We understand this is a new submission and are not claiming it alone has waited several weeks. We have now asked support to confirm whether the accepted expedite and the earlier demonstration materials are associated with the current submission. We have followed up in the existing private support case with both submission IDs. We will keep the current submission in place. Could the appropriate team check whether any developer action or processing issue is preventing review, and help us obtain a substantive status update? We can provide the case number and submission details privately through an official support channel. We respect the review requirements and are not requesting an exemption. We need to understand the next step so our team can plan the launch responsibly. Thank you, The Starot Team
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