Hi everyone, Sharing my case to get visibility, and to ask if anyone has dealt with a similar name-mismatch situation between passport and billing card. Timeline: April 17, 2026 — Enrolled in Apple Developer Program and paid $99 (Order D004772863, Invoice MC65387000). Account holder and Apple ID: me (Turan Mural, turanalemfilms [at] gmail.com, Kazakhstan). April 17, 2026 — Same day, received the identity verification request from developer [at] email.apple.com asking for passport and Kazakhstan national ID. Uploaded both immediately via the official upload link (developer.apple.com/contact/file-upload/). Passport: valid, current, matches my Apple ID name. April 17 – 20 — Complete silence. No confirmation of document receipt, no status change. April 20 — Submitted support request. Case ID 102874149779. Only an automated acknowledgement. April 22 — After 5 days of silence, requested withdrawal to try a fresh start. Apple confirmed withdrawal automatically with no guidance on refund or reinstatement. April 22 — Opened second support ticket. Same automated response, zero human contact. Likely root cause (my guess): The card used for payment belongs to my spouse (common family arrangement in Kazakhstan), so the billing name on the order shows her name, while the uploaded passport is mine. I suspect automated review flagged this mismatch and no human picked it up. Questions for the community: Has anyone resolved a case like this where the payment card holder differs from the developer account holder? For those with blocked enrollments after docs were uploaded — what channel actually got a human response? Is it safer to wait for the original case to resolve, or to push for a refund and re-enroll with a payment method in my own name? If anyone from Apple Developer Relations is reading: please review Case 102874149779. All requested documentation was submitted on the same day it was asked for. I am happy to provide a marriage certificate or any additional verification needed. Thank you.