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Notary service: submissions stuck "In Progress" for days, never completing
I'm hitting what looks like a service-side notarization problem and could use a pointer on how to get it escalated. Over the past 3 days I've submitted 9 times with notarytool. Only 2 came back Accepted. The other 7 are stuck at "In Progress" and never reach a terminal state, no Accepted, no Invalid, no log (notarytool log says it isn't available yet), and no email. The oldest has been sitting ~71 hours. Signing checks out: codesign --verify --deep --strict passes and satisfies the Designated Requirement, hardened runtime with a secure timestamp, no get-task-allow, signed with my Developer ID, and the DMGs are signed before submission. The 2 submissions that completed were Accepted, so credentials and signing are fine. It really looks like the service just isn't processing most of my submissions. This is a newly enrolled account, and I've filed FB22939442 and have an open Developer Support case. Is this a known issue for new accounts, and is there a way to get these submissions looked at? Environment: macOS 26.2, Xcode 26.5, notarytool 1.1.2 (41).
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Notary service: submissions stuck "In Progress" for days, never completing
I'm hitting what looks like a service-side notarization problem and could use a pointer on how to get it escalated. Over the past 3 days I've submitted 9 times with notarytool. Only 2 came back Accepted. The other 7 are stuck at "In Progress" and never reach a terminal state, no Accepted, no Invalid, no log (notarytool log says it isn't available yet), and no email. The oldest has been sitting ~71 hours. Signing checks out: codesign --verify --deep --strict passes and satisfies the Designated Requirement, hardened runtime with a secure timestamp, no get-task-allow, signed with my Developer ID, and the DMGs are signed before submission. The 2 submissions that completed were Accepted, so credentials and signing are fine. It really looks like the service just isn't processing most of my submissions. This is a newly enrolled account, and I've filed FB22939442 and have an open Developer Support case. Is this a known issue for new accounts, and is there a way to get these submissions looked at? Environment: macOS 26.2, Xcode 26.5, notarytool 1.1.2 (41).
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