Hi everyone,
I'm experiencing a frustrating situation with my app and hoping someone from Apple or the community can help or has faced the same.
Situation:
I configured two auto-renewable subscriptions (premium_monthly and premium_yearly) in App Store Connect under a subscription group
Submitted them for review along with a new app build
The app build was reviewed, accepted, and is now live on the App Store
The subscriptions have been in "In Review" status for 20+ days with no action
Impact:
In production, StoreKit does not return the subscription products at all (as expected — Apple doesn't serve unreviewed products to StoreKit)
Users cannot purchase subscriptions
Monetization is completely blocked for a live, approved app
What I've already tried:
Submitted an expedited review request — no response
Submitted a new app version update to force a combined review — app was approved again but subscriptions remain "In Review"
Contacted App Store Support via the online form — no response after multiple days
Cannot edit or resubmit the subscriptions because they are locked while "In Review"
Technical details:
Using Flutter with the official in_app_purchase package (v3.2.0)
Implementation verified correct — prices load fine in sandbox/simulator
Existing lifetime non-consumable (remove_ads_premium) is approved and working in production
Only the two new subscriptions are stuck
Questions:
Is there any way to escalate a stuck subscription review beyond the standard expedited review form?
Can I delete the subscriptions while they are "In Review" and recreate them, or will that cause issues with product ID reuse?
Has anyone else experienced this and found a resolution?
Any help or guidance from Apple engineers or fellow developers would be greatly appreciated.
Thanks
Topic:
App Store Distribution & Marketing
SubTopic:
App Store Connect
Tags:
Subscriptions
In-App Purchase
App Review
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