Recently started receiving multiple AVErrorMediaServicesWereReset Error (11819) complains from our users User's video doesn't start for some reason. I have researched this issue but with no success, because i can't recreate the problem. All i could find is that users experiencing error have in common is this: its on DRM content only (we use FPS) non-drm content plays normally. restarting device doesn't help different network doesn't help either Both iOS app and Mobile web have this issue (probably something with device) Deleting and redownloading the app doesn't help too. Last iOS version too (or close to last) Would be very grateful for any help! Thanks

Hello everyone I'm seeing weird crash on bugsnag. Its about player on tvOS and it happens when I'm exiting player. And its 2 system classes. Can someone help me understand what's going on here Unable to activate constraint with anchors <NSLayoutXAxisAnchor:0x2831d5480 "AVFocusProxyView:0x1224b3370.left"> and <NSLayoutXAxisAnchor:0x28356cf40 "AVPlayerLayerView:0x1224bf9b0.left"> because they have no common ancestor. Does the constraint or its anchors reference items in different view hierarchies? That's illegal.

I'm encountering UI update issues whenever I'm selecting an option for new quality from the menu in new tvOS 15.0 controls. FYI: selecting a quality makes a new content node and replaces previous node in player. However the behaviour is different for two cases whenever I select an option while content is PLAYING - focus update is okay and and i get the expected outcome. whenever I select an option while content is ON PAUSE - focus update crashes ui and it moves to previously opened screen while im hearing player playing somewhere in the back WHEN PLAYING The focus debug just before focus update shows: AVPlayerViewController.view.preferredFocusEnvironments: a. _AVPlayerViewControllerContainerView (skipping collectionView) <_AVPlayerViewControllerContainerView: 0x7fa0d27f5b30; frame = (0 0; 1920 1080); clipsToBounds = YES; autoresize = W+H; gestureRecognizers = <NSArray: 0x600000f7de90>; layer = <CALayer: 0x6000000df8a0>> (view controller is <AVPlayerViewController: 0x7fa0d31f4a00> b. container's preferred focusEnvironments: <_AVFocusContainerView: 0x7fa0c68a4c30; frame = (0 0; 1920 1080); gestureRecognizers = <NSArray: 0x600000f68e40>; layer = <CALayer: 0x6000000d79a0>> (view controller is <AVPlayerViewController: 0x7fa0d31f4a00>) WHEN IN PAUSE The focus debug just before focus update in this case shows: a. CollectionView - the customMenuItems collectionView <UICollectionView: 0x7fa0d3143800; frame = (0 844; 1920 64); autoresize = W+H; gestureRecognizers = <NSArray: 0x600000f43300>; layer = <CALayer: 0x6000000dccc0>; contentOffset: {0, 0}; contentSize: {1760, 64}; adjustedContentInset: {0, 0, 0, 0}; layout: <AVxCollectionViewLayout: 0x7fa0d2760580>; dataSource: <AVxCollectionViewController: 0x7fa0c6873e00>> b. CollectionView.preferredFocusEnvironments is cell - is one of customMenuItems <AVxOverlayToolCell: 0x7fa0dd721140; baseClass = UICollectionViewCell; frame = (1606 0; 64 64); layer = <CALayer: 0x60000012b980>> c. Cell's preferredFocusEnvironments is empty. I don't know if its native bug or there's a way to solve this myself.