Same here as well. Here's a full description that I've been using for appeal and apple support
App just got rejected for the 3rd time.
The situation is as follows:
The build that's currently for sale in the App Store is tracking user data
The new build (the one that got rejected) is not tracking user data
Review team rejects my app because App Privacy settings in AppStoreConnect indicate that the app is tracking user data (which is correct for the current ‘for sale’ binary), while my new binary is not asking user for tracking permission (through App Tracking Transparency library).
One, by review team suggested way to resolve this, is to adjust App Privacy settings in AppStoreConnect to not track user data anymore.
HOWEVER, when I try to follow that suggestion, AppStoreConnect will not let me make that adjustment, because ‘the binary’ suggest that I AM tracking.
So:
Review team says that my BINARY IS NOT TRACKING user data while it should according to App Privacy settings.
AppStoreConnect says that my BINARY IS TRACKING user data and won’t let me change App Privacy settings because of that.
Chicken and egg situation!
Here's a screen capture video that shows everything: (can't include here, but you get the contents)
I believe one of two things could be wrong here:
My new binary DOES include the the NSUserTrackingUsageDescription somehow
AppStoreConnect is looking at the binary that’s currently for sale in App Store, while review team is looking at the binary in review.
I’m almost certain it’s not number 1. I’m a fairly experienced developer and would know if that description would be in my app. Just to be sure I’ve entered a ticket to Code Level Support to make sure of that. No response on that yet.
More likely it’s reason number 2: a procedural issue in the review team where they are comparing ‘old, soon to be incorrect’ App Store privacy settings with the ‘new’ ‘in review’ binary.
I also submitted feedback through the new Feedback Assistant: https://feedbackassistant.apple.com/feedback/9725783
Topic:
App Store Distribution & Marketing
SubTopic:
App Store Connect
Tags: