I had the same issue. It turns out that Apple only accepts passports for identity verification in some regions. Once I used my passport, that part of the issue was resolved. I also had to verify that my first and last name matched exactly as shown on my ID/passport, and confirm that my phone number and address were correct. After filling in the missing information, the verification issue was fixed. However, after that, the button in the Apple Developer app to subscribe would just keep spinning indefinitely and nothing happened. I emailed Developer Support but didn't receive a response, so I called them. After waiting for around two hours, I finally reached someone who said the issue was unusual and that they would escalate it to the technical team. Today, after another 2.5-hour wait, I spoke with a different support representative. They told me they were taking ownership of the case and would escalate it to the technical team — which made me wonder whether yesterday's representative had actually escalated it at all. When I checked the Developer website in my browser, my enrollment was still showing as Pending, with a “Complete Your Payment” button. I clicked it, but it redirected me to a different payment/enrollment flow. Since I already have an open support case, I closed the page without proceeding or making any payment. Now, however, when I open the Apple Developer app, I get the message: “Enrollment through the Apple Developer app is not available for this account.” So I'm currently stuck with a Pending enrollment on the website and enrollment being unavailable in the Developer app.