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Individual Developer Enrollment (UK): Held on hold for 4 hours on multiple callbacks, no response (Case ID: 102910351530)
Hi, Need some advice on a broken enrollment loop. I registered as an individual in the UK last week. Since enrollment, I have: Day 1: Received the "Your order is being processed" email Day 2: Received the "Review your Apple Developer Program enrollment" email requesting ID verification, and I uploaded my ID as soon as I got the email Day 4: Received an invoice number and "your order has been confirmed" from Apple However, as I log on to developer.apple.com, the website is still stuck saying "To continue your enrollment, complete your purchase now", despite Apple having successfully taken payment from my card and processed the enrollment. If I click it, it attempts to loop me back into a transaction I have already completed. I opened a ticket (Case ID: 102910351530), but got no email response. Attempting to use the phone callback system has been impossible. I have also tried requesting callbacks during their UK (and Ireland) business hours on working days. Every time the system dials my phone, I ended up being placed on hold with the music without anyone actually taking the call. There was once I've even had to endure 4 hours straight on the call before I eventually had to hang up. I completely understand that WWDC is around the corner and support queues are likely heavily backlogged, but the callback loop seems fundamentally broken. A few questions: Is anyone else registering as a developer in the UK / Ireland experiencing the same issue? Is there a path to escalate the issue to human support? Case ID: 102910351530 Any insight or guidance from fellow devs or Apple moderators would be incredibly appreciated. Thank you in advance!
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Individual Developer Enrollment (UK): Held on hold for 4 hours on multiple callbacks, no response (Case ID: 102910351530)
Hi, Need some advice on a broken enrollment loop. I registered as an individual in the UK last week. Since enrollment, I have: Day 1: Received the "Your order is being processed" email Day 2: Received the "Review your Apple Developer Program enrollment" email requesting ID verification, and I uploaded my ID as soon as I got the email Day 4: Received an invoice number and "your order has been confirmed" from Apple However, as I log on to developer.apple.com, the website is still stuck saying "To continue your enrollment, complete your purchase now", despite Apple having successfully taken payment from my card and processed the enrollment. If I click it, it attempts to loop me back into a transaction I have already completed. I opened a ticket (Case ID: 102910351530), but got no email response. Attempting to use the phone callback system has been impossible. I have also tried requesting callbacks during their UK (and Ireland) business hours on working days. Every time the system dials my phone, I ended up being placed on hold with the music without anyone actually taking the call. There was once I've even had to endure 4 hours straight on the call before I eventually had to hang up. I completely understand that WWDC is around the corner and support queues are likely heavily backlogged, but the callback loop seems fundamentally broken. A few questions: Is anyone else registering as a developer in the UK / Ireland experiencing the same issue? Is there a path to escalate the issue to human support? Case ID: 102910351530 Any insight or guidance from fellow devs or Apple moderators would be incredibly appreciated. Thank you in advance!
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