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Organization enrollment stuck 3+ weeks after employee verification — no response, phone callbacks not connecting (Case 20000126798187)
Hi, Posting here after exhausting standard support channels for a stuck organization enrollment. Timeline: July 18, 2026 — Submitted Apple Developer Program enrollment for our organization. July 20, 2026 — Received a request for Employee Verification. Submitted the required documentation the same day. Since then — No update, no email, no change in status. The enrollment has been sitting silently for over 3 weeks with no indication of what (if anything) is wrong. Support attempts so far: Opened a support case (Case number: 20000126798187) via developer.apple.com/contact and sent 2 follow-up messages through the case. No response to either. Requested a phone callback through the "Membership and Account" contact option 3 separate times. Each time, no agent connected after 45+ minutes of waiting for the callback. No error message, rejection notice, or request for additional information has been received at any point — the case simply shows no progress. What I'm asking: Could someone from Apple Developer Relations or a forum moderator help look into this case, or advise on how to get a response? I'm happy to provide any additional verification or documentation needed — I just have no visibility into what's blocking the review, and standard channels haven't been able to help. Thanks in advance for any guidance.
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Organization enrollment stuck 3+ weeks after employee verification — no response, phone callbacks not connecting (Case 20000126798187)
Hi, Posting here after exhausting standard support channels for a stuck organization enrollment. Timeline: July 18, 2026 — Submitted Apple Developer Program enrollment for our organization. July 20, 2026 — Received a request for Employee Verification. Submitted the required documentation the same day. Since then — No update, no email, no change in status. The enrollment has been sitting silently for over 3 weeks with no indication of what (if anything) is wrong. Support attempts so far: Opened a support case (Case number: 20000126798187) via developer.apple.com/contact and sent 2 follow-up messages through the case. No response to either. Requested a phone callback through the "Membership and Account" contact option 3 separate times. Each time, no agent connected after 45+ minutes of waiting for the callback. No error message, rejection notice, or request for additional information has been received at any point — the case simply shows no progress. What I'm asking: Could someone from Apple Developer Relations or a forum moderator help look into this case, or advise on how to get a response? I'm happy to provide any additional verification or documentation needed — I just have no visibility into what's blocking the review, and standard channels haven't been able to help. Thanks in advance for any guidance.
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