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Guideline 5.4: VPN & Ads
How would one interpret guideline 5.4 VPN? It states: "Apps offering VPN services may not sell, use, or disclose to third parties any data for any purpose, and must commit to this in their privacy policy" Does that mean you cannot integrate Ad SDKs inside apps offering VPN functionality? Or does this only apply VPN Traffic? So using third party Ad SDKs like Admob is fine, as long you don't share any VPN traffic data? (e.g. Admob runs inside the App Process/UI, but doesn't run inside NEPacketTunnel) We have a similar case (and couldn't get clarification from App Review so far)
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Jun ’25
Unable to reach Review Team - Grace Period ended - App removed
@AppReview Recently our App got flagged out of the blue for "4.3 Spam" with a grace period of 16 day. Supposedly we have similar Apps from associated Accounts in the Store (we have no other App - that's mistake) We were confident this issue could be resolved easily through a reply, but that was wrong. Tried Requesting Callback from App Reviw- no one called Asked for clarification via Ticket/Reply - only same copy-pasted answer citing guidelines Creating App Review Appeal Ticket Submitting new App Update Asking for extension of grace period - were told only App Review Team could do So for over 2 weeks we couldn't reach App Review Team and the grace period passed. Now our App got removed, we still don't know what's wrong / and its likely a mistake. Is there any direct phone number or email for the App Review Team? Also: I'd consider it as a somehow popular app. We had over 50m DLs and meaningful IAP Revenue.
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Dec ’24