[quote='871198022, Claude31, /thread/812004?answerId=871198022#871198022, /profile/Claude31'] Did you contact support directly ? [/quote] Yeah I did but no response yet.

[quote='871218022, App Review, /thread/812004?answerId=871218022#871218022'] Thank you for your post. We've begun investigating but we've been unable to locate your app submission to provide further assistance. Can you provide the name and App ID associated with the app? These can be found in App Store Connect in the App Information tab. 0  comments [/quote] Thank you for getting back to us. The app name is BabyNena, and the App ID is 6505036261. These details are listed in App Store Connect under the App Information tab. Please let us know if you need any additional information from our side. We appreciate your assistance and look forward to your guidance. Best regards,