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Our app seems to be stuck in review limbo — anyone seen this before?
Hi all, At this point I'm pretty sure our app has fallen into some kind of review limbo, and I'm hoping someone here has seen this pattern before or can point me somewhere useful. Here's the full timeline: May 15: First submission of pipp money. Came back rejected. Shortly after: We addressed the feedback and resubmitted the updated build. The resubmission then sat in the queue for an unusually long time with no movement, so I started to suspect something might have gone wrong on the submission side. I cancelled the build myself, made a small update, and resubmitted again, hoping that would unstick it. Since then: Still no movement. The app has just been sitting in the review queue. In parallel: I've sent multiple support requests by email about the situation. Not a single one has received a response. I also posted on this forum earlier, and someone from App Review replied saying the case would be investigated. That was a while ago and I haven't heard anything since, and there's still no progress on the submission. We haven't been able to push a new version to our users since May 11, which is starting to seriously affect us. Given that the build has been in the queue this long, support emails are going unanswered, and even the forum escalation that was supposed to trigger an investigation has gone quiet, I have to assume the submission is stuck in some kind of broken state rather than just slow review. Has anyone else run into this? Is there a channel that actually gets a response in cases like this? Any pointers would be hugely appreciated. Thanks.
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App stuck in review since May 15 — multiple support contacts, no response
Hi App Review Team, I wanted to follow up on the review status of our app, pipp money. Our submission went in on May 15 and came back rejected on May 22 (after a week long). We worked through the feedback right away, applied the fixes, and sent the updated build back for review, where it's now waiting. I've reached out to support a few times about this already but haven't heard back, so I'm hoping to get some clarity through this channel. The main issue on our side is that we haven't been able to get a new version out to our users since May 9, and the ongoing delay keeps holding things up for us. If there's anything you need from us to move this along, I'm glad to send it over straight away, and I'm happy to clarify any part of the submission. Really appreciate your help. App Pipp Money, Apple ID 6766039759
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Our app seems to be stuck in review limbo — anyone seen this before?
Hi all, At this point I'm pretty sure our app has fallen into some kind of review limbo, and I'm hoping someone here has seen this pattern before or can point me somewhere useful. Here's the full timeline: May 15: First submission of pipp money. Came back rejected. Shortly after: We addressed the feedback and resubmitted the updated build. The resubmission then sat in the queue for an unusually long time with no movement, so I started to suspect something might have gone wrong on the submission side. I cancelled the build myself, made a small update, and resubmitted again, hoping that would unstick it. Since then: Still no movement. The app has just been sitting in the review queue. In parallel: I've sent multiple support requests by email about the situation. Not a single one has received a response. I also posted on this forum earlier, and someone from App Review replied saying the case would be investigated. That was a while ago and I haven't heard anything since, and there's still no progress on the submission. We haven't been able to push a new version to our users since May 11, which is starting to seriously affect us. Given that the build has been in the queue this long, support emails are going unanswered, and even the forum escalation that was supposed to trigger an investigation has gone quiet, I have to assume the submission is stuck in some kind of broken state rather than just slow review. Has anyone else run into this? Is there a channel that actually gets a response in cases like this? Any pointers would be hugely appreciated. Thanks.
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App stuck in review since May 15 — multiple support contacts, no response
Hi App Review Team, I wanted to follow up on the review status of our app, pipp money. Our submission went in on May 15 and came back rejected on May 22 (after a week long). We worked through the feedback right away, applied the fixes, and sent the updated build back for review, where it's now waiting. I've reached out to support a few times about this already but haven't heard back, so I'm hoping to get some clarity through this channel. The main issue on our side is that we haven't been able to get a new version out to our users since May 9, and the ongoing delay keeps holding things up for us. If there's anything you need from us to move this along, I'm glad to send it over straight away, and I'm happy to clarify any part of the submission. Really appreciate your help. App Pipp Money, Apple ID 6766039759
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