Ola!
I ran into the same problem, there are still screenshot uploads in progress. Tried what I read in this thread, could not see any failed / greyed screenshots. Until I switched from Chrome to Safari. In Safari the greyed image immediately showed up. Removed that, replaced with the correct snapshots, no more problems.
So if you encounter this, try Safari.
Topic:
App Store Distribution & Marketing
SubTopic:
App Store Connect
Tags: