Hey everyone, hoping someone here has seen this before because I'm losing my mind.
I uploaded my first TestFlight build yesterday and added two internal testers. Both of them accept the invite fine, but the moment they tap Install in the TestFlight app, they get:
▎ "The requested app is not available or does not exist"
My developer account is about a month old, but yesterday was the first time I actually pushed a build to App Store Connect. I've spent the last several hours triple-checking every setting and as far as I can
tell, everything looks right:
Free Apps Agreement is Active under Business
Price Schedule is set to USD 0 (Free)
App is available in 175 countries
Bundle ID matches between my project and App Store Connect
Build metadata shows App Uses Non-Exempt Encryption: No (and the same key is in my Info.plist)
The build status in my Internal Testing group "Team" is Testing with the green checkmark
Both testers were added under Users and Access first, then to the internal group
One tester shows "Accepted" status, but the Devices column is still empty — so the invite went through but the install never actually reaches the phone
Tester is on iPhone running iOS 26, my build's minimum iOS is 18.0, so that's not it
I've uploaded 3 builds at this point (1.0.0 (2), (3), and (4)) — all of them show "Testing" in the group. None of them install.
Things I've tried so far:
Force-quitting and reopening TestFlight on the tester's phone
Resending the invite
Disabling Vision Pro testing in the group settings (there was a "Version 1.0 is not compatible" warning on the Vision Pro section in Pricing & Availability)
Asking a second person to try — same error
Any pointers appreciated. I've been at this for hours and I'm out of ideas. Happy to share screenshots or more details if it helps.
Thanks 🙏
Topic:
App Store Distribution & Marketing
SubTopic:
TestFlight
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