TestFlight

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Use TestFlight in App Store Connect to invite and manage beta testers for iOS, iPadOS, tvOS, and watchOS apps. Discuss questions here and share app builds publicly via TestFlight under the Community topic.

TestFlight Documentation

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Need help to build a Mac command-line app for App Store or TestFlight
I have a binary that successfully install & run on my Mac, that is build with codesign and pkgbuild with "Developer ID Application" and "Developer ID Installer" identities. I cannot figure out how to transform this pkg into a distribution package that fits with App Store and TestFlight. Xcode builds it fine and can run it seemingly, but cannot provide the App Store Distribution option in Organizer after creation of Archive. (Only Custom option.) I probably may not be able to specify properly the build Target as Release (don't know where to specify). (pkgbuild ->) productbuild -> Transporter is also an option, but don't know how to properly specify the productbuild --component options... I have a developer program and can generate the Apple developers certificate fine, such as "3rd Party Mac Developer Application/Installer". A pkg codesign'ed by them was rejected by the notarization process. My application is C and can be started again as New project from Xcode as "MacOS Command-Line Tool", so in other words my question can be said as "how can I organize a MacOS Command-line tool to conform as App Store distribution?" I am checking documents but so far cannot get the proper document. Any pointing to a document is appreciated.
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"Could not install [App Name]. The requested app is not available or doesn't exist." when installing app from TestFlight
Hello Apple Developer Support, We are experiencing an issue with TestFlight Internal Testing. Our internal testers can see the app and the assigned build in the TestFlight app, but when they try to install it, the installation fails with the following error: "Could not install [App Name]. The requested app is not available or doesn't exist." This issue happens with Internal Testing, so Beta App Review should not be involved. We have already checked the following: The build was uploaded successfully through Xcode using App Store Connect distribution. The build processing is completed. The build is assigned to the correct Internal Testing group. The testers are added as App Store Connect users and have access to the app. The app appears in TestFlight for the testers. Agreements, Tax, and Banking do not show any pending actions. Export Compliance / Missing Compliance does not show any pending actions. The issue happens on multiple devices. We have tried removing and reinstalling TestFlight, and uploading a new build number, but the issue still occurs. App details: App Name: WearNow AR Try-On Bundle ID: com.yakovchuk.wearnow Apple Developer Team ID: 6G4QX44Y4A Could you please check whether there is an account-level, app-level, or TestFlight backend issue that prevents this build from being installed by internal testers? This looks similar to multiple recent Apple Developer Forums reports where the app is visible in TestFlight, but installation fails with "The requested app is not available or doesn't exist." Thank you.
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Family Controls (Distribution) request for extensions - Team ID 3H27T8RX6U
Hello, I submitted a Family Controls (Distribution) entitlement request for my extensions a few days ago. My main app com.prionsdabord.app already has Family Controls (Distribution) approved. I need the same capability for my three extensions and i have already requested them: com.prionsdabord.app.DeviceActivityMonitorExtension com.prionsdabord.app.ShieldActionExtension com.prionsdabord.app.ShieldConfigurationExtension Team ID: 3H27T8RX6U App Apple ID: 6761482549 This is currently blocking my TestFlight distribution. Could you please with this request? Thank you.
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Testflight E-Mail Invitation App Description not up-to-date
Hi,i am trying to provide my newest build to my testers.I have to provide some information in the invitation mail, since many of them are new to the process.But after inviting my self as a test, Testflight keeps sending the outdated app description in the invitation mail.For the specific build, i changed the "What to Test" content and i also changed the "Beta App Description" in the "Test Information" Tab.But Testflight still sends the old text, which is nowhere to be found anymore.Am i doing something wrong? How can i fix this?
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Managed Background Assets on iPadOS 26.3: metadata resolves, download never starts
Has anyone seen Managed Background Assets get stuck before any download progress is reported on iPadOS 26.3 / TestFlight? We are using Apple-hosted managed asset packs for a large on-demand model download. The app can resolve the asset pack metadata: we can show the asset pack’s download size in the UI, so AssetPackManager.assetPack(withID:) appears to work. But when we call ensureLocalAvailability(of:), the UI stays at 0% indefinitely. We also do not receive any useful terminal state from statusUpdates(forAssetPackWithID:): no .began, .downloading, .failed, or .finished. The app remains responsive. The issue also appears persistent on the affected device/account. Reinstalling the app does not help, reinstalling TestFlight does not help, logging out and back in does not help, and restarting the device does not help. After each attempt, the app can still resolve the asset pack metadata/download size, but the actual download remains stuck before any progress or failure status is delivered. The suspicious part of the device log is that the managed helper starts normally, fetches/installs the manifest from TestFlight, but repeatedly fails to create its helper directory inside the app container: OurApp Initializing the asset-pack manager… OurApp Creating a proxy object for the helper service… OurApp activating connection ... name=com.apple.backgroundassets.managed.helper.service kernel Sandbox: no system container path found for ID "com.apple.backgroundassets.managed.helper.service" Managed Background Assets Helper Service Starting the Managed Background Assets Helper Service… Managed Background Assets Helper Service Configuring the directory suffix… Managed Background Assets Helper Service The directory suffix was successfully configured. Managed Background Assets Helper Service The extension token "<...>" was consumed. kernel Sandbox: Managed Background Assets Helper(...) deny(1) file-write-create /private/var/mobile/Containers/Data/Application/.../tmp/com.apple.backgroundassets.managed.helper.service Managed Background Assets Helper Service mkdir: path=/private/var/mobile/Containers/Data/Application/.../tmp/com.apple.backgroundassets.managed.helper.service/ mode= -rwx------: [1: Operation not permitted] After that, manifest fetching still seems to work: OurApp The asset-pack manager has been initialized. OurApp The system download-manager delegate has been assigned to the download manager. OurApp The app was installed for internal beta testing; checking for updates automatically… OurApp Refreshing the manifest… Managed Background Assets Helper Service The app with the bundle ID "..." is configured to use Apple hosting. Managed Background Assets Helper Service Asking the TestFlight extension via the App Store Daemon for the URL request... Managed Background Assets Helper Service Fetching the download manifest ... from TestFlight… Managed Background Assets Helper Service Installing a manifest at ".../Library/Application Support/.../Manifest.json"... But during/after manifest install, the same mkdir failure appears again: Managed Background Assets Helper Service Installing a manifest at ".../Manifest.json"... Managed Background Assets Helper Service mkdir: path=/private/var/mobile/Containers/Data/Application/.../tmp/com.apple.backgroundassets.managed.helper.service/ mode= -rwx------: [1: Operation not permitted] kernel duplicate reports for Sandbox: Managed Background Assets Helper(...) deny(1) file-write-create /private/var/mobile/Containers/Data/Application/.../tmp/com.apple.backgroundassets.managed.helper.service So the behavior seems to be: TestFlight/internal beta install Apple-hosted managed asset pack Manifest fetch succeeds Asset pack metadata resolves, including download size Actual local availability request never starts reporting progress No visible Background Assets failure reaches the app Logs show repeated sandbox file-write-create denial for the Managed Background Assets Helper trying to create /tmp/com.apple.backgroundassets.managed.helper.service inside the app container Reinstalling the app/TestFlight, logging out and back in, and restarting the device do not clear the stuck state On devices with 26.4, the issue doesn’t seem to exist Has anyone else seen this on iOS/iPadOS/macOS versions before 26.4? Is this a known issue in the Managed Background Assets helper/runtime? I noticed 26.4 added more local status APIs for asset packs, so I’m wondering whether this area changed in 26.4. Any hints on whether the sandbox denial is expected/noisy, or whether it could explain ensureLocalAvailability(of:) never progressing, would be appreciated.
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TestFlight Install Error "The requested app is not available or doesn't exist" 8 days no response from support
I am having an issue where my builds are marked green and ready for testing, but when I go to install from TestFlight I get the following message: "Could not Install X App" "The requested app is not available or doesn't exist" I've tried troubleshooting with information found online, tried different testing users. New builds. All result in the same message. Multiple support emails to Apple Developer. No response in 8 days.
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TestFlight builds from our Apple Developer account cannot be installed on any iPhone.
Error in TestFlight: “The requested app is not available or does not exist.” This happens on multiple iPhones and Apple IDs. Important: Builds from OTHER Apple Developer accounts install fine on the same devices. We tried new apps, new bundle IDs, new certificates, new provisioning profiles. Internal testing fails. External testing also fails. All Agreements, Tax, Banking, and membership requirements are completed and active. When configuring external testing in App Store Connect, we also get: “There was an error processing your request. Please try again later.” This has been happening for 3 weeks. Has anyone seen an Apple Developer account / TestFlight backend issue like this? Any solution besides contacting Apple Developer Support?
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FB22543589 - Case ID: 102872835864 - TESTFLIGHT: The requested app is not available or does not exist
I'm experiencing a persistent issue where my app uploads successfully to TestFlight and appears in App Store Connect, but internal testers (including myself) receive the following error when attempting to install: "Could not install xxxxxxxxx. The requested app is not available or doesn't exist." What works: The build archives and exports successfully via Xcode (local build, Release configuration) The IPA uploads to App Store Connect without errors via eas submit The build appears in TestFlight and passes processing I can add the build to my Internal Testing group Testers receive the TestFlight notification and can see the app What fails: When any tester taps "Install" or "Update," the download begins briefly, then fails with the "not available or doesn't exist" error This affects all internal testers on the account, not just one device Troubleshooting already completed: Verified code signing is correct: Release configuration uses CODE_SIGN_STYLE = Manual, CODE_SIGN_IDENTITY = "iPhone Distribution", with a valid App Store distribution provisioning profile (UUID: 39bc4c63-bc64-403a-a2a6-6737b3d33115) 2. Distribution certificate is valid: Serial 4838CD7571DE5361B98A5FB2F769F74D, not expired (expires 2027-04-16) 3. Regenerated provisioning profile via EAS credentials, removed stale profiles, and rebuilt — same result 4. Incremented build numbers correctly across multiple submissions (3004 → 3005 → 3006) 5. Previously resolved a signing misconfiguration (build 3005 was incorrectly signed with "Apple Development" instead of "iPhone Distribution" due to expo prebuild reverting settings) — this was corrected for build 3006, but the install error persists 6. Confirmed the build is not stuck in processing — it shows as ready for testing in App Store Connect 7. Tested on multiple devices running current iOS versions 8. Cleared TestFlight app cache and reinstalled TestFlight on test devices Why I believe this is a server-side issue: Multiple developers in the Apple Developer Forums have reported the identical symptom — valid builds that upload and process correctly but fail to install with this exact error message. In those cases, Apple Support resolved the issue on their end within 48 hours with no action required from the developer. The signing, provisioning, and build configuration were not the cause. This one is very specific to what I am dealing with https://developer.apple.com/forums/thread/778597 One developer stated you fixed it on your side, without any real reasoning which also leads me to believe this is not something I can fix on my end https://developer.apple.com/forums/thread/778597?answerId=884241022#884241022 I've exhausted all client-side troubleshooting and believe this may require intervention on Apple's side. Has anyone been able to fix this on their end and not only when App Development called? I went through tons of the feedback and tried it all and it doesn't seem to be fixed. It's been a month or so like this. I can't get any info on who to call. I sent in a report to feedback assistant and through app developer support
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All Testflight have been flagged as EXPIRED
Hi there, In the last few days ALL TF builds i has been flagged as Expired. Uploading new builds to TF seems to be successful but we get a 404 on the download link. It doesn't exist! Client side we have seemingly exhausted all our lines of enquiry. All certification seems to be correct and intact, and we can publish to the store. We cannot distribute builds through TF - which is highly problematic and inconvenient. These issues seems to be happening to many developers but I've not seen Apple comment on this yet. https://developer.apple.com/forums/thread/823347 https://developer.apple.com/forums/thread/778597 https://developer.apple.com/forums/thread/778597?answerId=885232022#885232022 I offer this as a sidenote. We transferred an app from this store, successfully to another store. The timing at first seemed linked, but now having seen other reports, it may just have been coincidence. Thankyou for your attention.
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TestFlight misused to distribute spam / scam / malware builds
Dear TestFlight Team! I am observing an increasing misuse of TestFlight public and private invites to distribute scam, spam, and potentially malicious builds: I had reported this already in December last year via Feedback assistant, but since the malicious behavior has not stopped, I hope that you can forward my bug reports to the right team: FB21379977, FB21845307 In multiple cases, these builds impersonate well-known apps (e.g. ChatGPT, OpenAI, Meta) by changing the app name and icon after an initial TestFlight approval, misleading users into installing software from unrelated developer accounts. I believe this represents a systemic weakness in the TestFlight review and update flow, enabling targeted phishing or malware distribution outside the App Store review process. My bug reports have attached: TestFlight invitation emails (.eml) Screenshots from TestFlight documenting impersonation behavior ⸻ Steps to reproduce Create a new Apple Developer account. Upload an initial, benign app (e.g. a calculator) as version 1.0.0 and obtain TestFlight approval. Upload a second build: without changing the version number increase build number Change the app name to a well-known product (e.g. “ChatGPT”) Change the app icon to match the impersonated product Invite targeted email addresses to the TestFlight group. Recipients receive an official TestFlight invite and are prompted to install the impersonating app. ⸻ Expected results TestFlight builds that significantly change app identity (name, icon, branding) should: Require additional review, or Be blocked from distribution without re-approval. Developer accounts should not be able to impersonate well-known companies (e.g. “OpenAI Platforms LLC”) without verification. Users should be protected from installing TestFlight builds that materially differ from what was originally reviewed. ⸻ Actual results App name and icon can be changed between TestFlight builds without triggering additional review. TestFlight invites can convincingly impersonate trusted brands. Targeted users may reasonably believe they are installing a legitimate beta. This creates a credible vector for: Phishing (credentials, payment details) Data exfiltration Social engineering attacks I did not install the builds to avoid personal risk, but the attached artifacts should allow Apple’s internal teams to reproduce and analyze the behavior safely. Some more examples:
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Testflight Invitation Failing
Hello, I'm experiencing an issue with accepting testflight invitations. The workflow: Developer invites me through Connect I am receiving the email and clicking Accept Invitation The link opens testflight, however I am immediately prompted with a "Couldn't Load App: This invitation has been revoked or is invalid. Request a new invitation from the developer." I hope this gets resolved quickly, I need to join the app testing. Thanks
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Beta App Review stuck 3+ days
Hi all, I have a build in "Waiting for Beta App Review" that has been stuck for more than three days, well beyond the typical 24-48 hour window. Context: • Internal-use app distributed via TestFlight only (no App Store release). • Uploaded approximately April 18, 2026. • No ITMS warnings, no rejection notice, no request for additional information. • A newer build was uploaded today (April 21, 2026). It processed correctly and is also now awaiting Beta App Review behind the older one. • I noticed another forum thread referencing FB22543589 / Case ID 102872835864, reporting TestFlight builds being flagged as Expired/unavailable overnight between April 20 and April 21, 2026. I would like to rule out whether my submission was affected by that incident. Questions: Has anyone else experienced Beta App Review delays during the week of April 20, 2026? Beyond filing a Feedback Assistant report, is there a recommended escalation path for stuck beta reviews? If my pending build was affected by the April 20-21 TestFlight incident, does re-uploading resolve it, or does the new build simply re-enter the same queue with the same delay? I have also submitted a support request via the Contact Us form, but wanted to check with the community in case others are seeing the same pattern this week. Thanks,
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Deploying an Update to an Existing Bundle after Transfer of Account
Hello Community I have a current app that is live in production that was last deployed under Account X. I had to change my account name to Account Y so I created a new Account and asked Apple to transfer my app. They have done and I can see my App on the new Account as well as transferring my app id (bundleID) and provisioning profiles. I am trying to push a new version of the app that was transffered but I keep on Running into this error. My Account X has expired but the new Account (Account Y) is valid and has no agreement exceptions on it. Couple of questions The Transfer Status is Active (not complete) is this correct? Is it possible there is still ties to the bundle id to the old Account X that I can no longer see I have a paid agreement present and sitting in New Status under the business page. I do not have any paid app functions on my app.
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Non-public API _UIDeviceOrientationDidChangeNotification error for build after validation and archive upload
I have an app that has suddenly gotten a non-public API error after uploading the archive to TestFlight. The error is posted in full below, and has never occurred before. I'm not using the _UIDeviceOrientationDidChangeNotification symbol but I do have two extensions that use UIDevice.orientationDidChangeNotification. However those extensions are not included in the target for the two watch extensions where the error occurs. Has anyone seen this problem before or have some advice? 90338: Non-public API usage. The app references non-public symbols in Watch/watchkitappBeta.app/PlugIns/watchkitappExtensionBeta.appex/watchkitappExtensionBeta: _UIDeviceOrientationDidChangeNotification,The app references non-public symbols in Watch/watchkitappBeta.app/PlugIns/watchkitappExtensionBeta.appex/PlugIns/watchkitappWidgetExtensionBeta.appex/watchkitappWidgetExtensionBeta: _UIDeviceOrientationDidChangeNotification. If method names in your source code match the private Apple APIs listed above, altering your method names will help prevent this app from being flagged in future submissions. In addition, note that one or more of the above APIs may be located in a static library that was included with your app. If so, they must be removed. For further information, visit the Technical Support Information at http://developer.apple.com/support/technical/
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Unable to submit build – ‘There was an error processing your request’ for several days (Case ID included
Hi everyone, I'm currently experiencing an issue when trying to submit my app/build via App Store Connect. Details: App name: Daily Habit Tracker 2026 Bundle ID: com.DailyHabitTrackerPro.2026 Case ID: 102871415765 Issue: Whenever I try to submit the build (TestFlight / App Review), I get the following error: "There was an error processing your request. Please try again later." This issue has persisted for several days. What I've tried: Retried submission multiple times Waited and tried again later Checked app metadata and settings Contacted Apple Developer Support on April 17, 2026 (no response yet) Question: Has anyone encountered this issue recently? Is this a known backend issue on Apple’s side, or is there anything else I should check? Thanks in advance.
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TESTFLIGHT: The requested app is not available or doesn t exist
Hello, I created an app using the latest version of Xcode (16.2), and I'm having a problem testing this app on my iPhones. I created this app just like all the others I've made for my clients, including one on (03/24/25), but when I went to upload another App to App Store Connect on (03/26/25) I couldn't test it on my phone. Points to consider: The app runs perfectly on the Emulator. All my terms and agreements with Apple are up to date. I tried to download the apps through Testflight on 2 different devices, iPhone 7 Plus (iOS 15.8.1) and iPhone 15 Pro Max (iOS 18.3.2), and I was unsuccessful in neither attempt. I can send my app to the internal testers, but when I click download, the following message appears: Could not install [APP NAME]. The requested App is not available or doesn't exist. I imagine this problem is with Apple itself, I have already contacted support, but I need to resolve this urgently for my customers. Has anyone experienced this and resolved it?
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TestFlight “What to Test” error + Apple Support delay – Case ID 102871190604
Hi everyone, I’m currently facing an issue in App Store Connect when submitting a build to TestFlight. When I try to complete the “What to Test” section and submit, I get the following error: “There was an error processing your request. Please try again later.” Case details: Case ID: 102871190604 Submitted: April 17, 2026 (GMT+7) Status: No response after 3–4 days This issue is blocking me from submitting the build. What I’ve tried: Retried multiple times Switched browsers (Chrome, Safari) Used Incognito mode Logged out and back in Simplified the “What to Test” text Checked build is processed and not expired I have already contacted Apple Developer Support but haven’t received any response yet. Questions: Is this a known App Store Connect issue? Should I wait for support, or upload a new build? If any Apple staff could help check this case, I would really appreciate it. Thank you.
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Need help to build a Mac command-line app for App Store or TestFlight
I have a binary that successfully install & run on my Mac, that is build with codesign and pkgbuild with "Developer ID Application" and "Developer ID Installer" identities. I cannot figure out how to transform this pkg into a distribution package that fits with App Store and TestFlight. Xcode builds it fine and can run it seemingly, but cannot provide the App Store Distribution option in Organizer after creation of Archive. (Only Custom option.) I probably may not be able to specify properly the build Target as Release (don't know where to specify). (pkgbuild ->) productbuild -> Transporter is also an option, but don't know how to properly specify the productbuild --component options... I have a developer program and can generate the Apple developers certificate fine, such as "3rd Party Mac Developer Application/Installer". A pkg codesign'ed by them was rejected by the notarization process. My application is C and can be started again as New project from Xcode as "MacOS Command-Line Tool", so in other words my question can be said as "how can I organize a MacOS Command-line tool to conform as App Store distribution?" I am checking documents but so far cannot get the proper document. Any pointing to a document is appreciated.
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App not downloading on Test Flight
I have an app that i want to test but when i try to download it on TestFlight it keeps saying "The requested app is not available or doesn't exsist." I have tried different builds. Previously the same app was working. Please fix this asap.
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"Could not install [App Name]. The requested app is not available or doesn't exist." when installing app from TestFlight
Hello Apple Developer Support, We are experiencing an issue with TestFlight Internal Testing. Our internal testers can see the app and the assigned build in the TestFlight app, but when they try to install it, the installation fails with the following error: "Could not install [App Name]. The requested app is not available or doesn't exist." This issue happens with Internal Testing, so Beta App Review should not be involved. We have already checked the following: The build was uploaded successfully through Xcode using App Store Connect distribution. The build processing is completed. The build is assigned to the correct Internal Testing group. The testers are added as App Store Connect users and have access to the app. The app appears in TestFlight for the testers. Agreements, Tax, and Banking do not show any pending actions. Export Compliance / Missing Compliance does not show any pending actions. The issue happens on multiple devices. We have tried removing and reinstalling TestFlight, and uploading a new build number, but the issue still occurs. App details: App Name: WearNow AR Try-On Bundle ID: com.yakovchuk.wearnow Apple Developer Team ID: 6G4QX44Y4A Could you please check whether there is an account-level, app-level, or TestFlight backend issue that prevents this build from being installed by internal testers? This looks similar to multiple recent Apple Developer Forums reports where the app is visible in TestFlight, but installation fails with "The requested app is not available or doesn't exist." Thank you.
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Family Controls (Distribution) request for extensions - Team ID 3H27T8RX6U
Hello, I submitted a Family Controls (Distribution) entitlement request for my extensions a few days ago. My main app com.prionsdabord.app already has Family Controls (Distribution) approved. I need the same capability for my three extensions and i have already requested them: com.prionsdabord.app.DeviceActivityMonitorExtension com.prionsdabord.app.ShieldActionExtension com.prionsdabord.app.ShieldConfigurationExtension Team ID: 3H27T8RX6U App Apple ID: 6761482549 This is currently blocking my TestFlight distribution. Could you please with this request? Thank you.
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Testflight E-Mail Invitation App Description not up-to-date
Hi,i am trying to provide my newest build to my testers.I have to provide some information in the invitation mail, since many of them are new to the process.But after inviting my self as a test, Testflight keeps sending the outdated app description in the invitation mail.For the specific build, i changed the "What to Test" content and i also changed the "Beta App Description" in the "Test Information" Tab.But Testflight still sends the old text, which is nowhere to be found anymore.Am i doing something wrong? How can i fix this?
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Managed Background Assets on iPadOS 26.3: metadata resolves, download never starts
Has anyone seen Managed Background Assets get stuck before any download progress is reported on iPadOS 26.3 / TestFlight? We are using Apple-hosted managed asset packs for a large on-demand model download. The app can resolve the asset pack metadata: we can show the asset pack’s download size in the UI, so AssetPackManager.assetPack(withID:) appears to work. But when we call ensureLocalAvailability(of:), the UI stays at 0% indefinitely. We also do not receive any useful terminal state from statusUpdates(forAssetPackWithID:): no .began, .downloading, .failed, or .finished. The app remains responsive. The issue also appears persistent on the affected device/account. Reinstalling the app does not help, reinstalling TestFlight does not help, logging out and back in does not help, and restarting the device does not help. After each attempt, the app can still resolve the asset pack metadata/download size, but the actual download remains stuck before any progress or failure status is delivered. The suspicious part of the device log is that the managed helper starts normally, fetches/installs the manifest from TestFlight, but repeatedly fails to create its helper directory inside the app container: OurApp Initializing the asset-pack manager… OurApp Creating a proxy object for the helper service… OurApp activating connection ... name=com.apple.backgroundassets.managed.helper.service kernel Sandbox: no system container path found for ID "com.apple.backgroundassets.managed.helper.service" Managed Background Assets Helper Service Starting the Managed Background Assets Helper Service… Managed Background Assets Helper Service Configuring the directory suffix… Managed Background Assets Helper Service The directory suffix was successfully configured. Managed Background Assets Helper Service The extension token "<...>" was consumed. kernel Sandbox: Managed Background Assets Helper(...) deny(1) file-write-create /private/var/mobile/Containers/Data/Application/.../tmp/com.apple.backgroundassets.managed.helper.service Managed Background Assets Helper Service mkdir: path=/private/var/mobile/Containers/Data/Application/.../tmp/com.apple.backgroundassets.managed.helper.service/ mode= -rwx------: [1: Operation not permitted] After that, manifest fetching still seems to work: OurApp The asset-pack manager has been initialized. OurApp The system download-manager delegate has been assigned to the download manager. OurApp The app was installed for internal beta testing; checking for updates automatically… OurApp Refreshing the manifest… Managed Background Assets Helper Service The app with the bundle ID "..." is configured to use Apple hosting. Managed Background Assets Helper Service Asking the TestFlight extension via the App Store Daemon for the URL request... Managed Background Assets Helper Service Fetching the download manifest ... from TestFlight… Managed Background Assets Helper Service Installing a manifest at ".../Library/Application Support/.../Manifest.json"... But during/after manifest install, the same mkdir failure appears again: Managed Background Assets Helper Service Installing a manifest at ".../Manifest.json"... Managed Background Assets Helper Service mkdir: path=/private/var/mobile/Containers/Data/Application/.../tmp/com.apple.backgroundassets.managed.helper.service/ mode= -rwx------: [1: Operation not permitted] kernel duplicate reports for Sandbox: Managed Background Assets Helper(...) deny(1) file-write-create /private/var/mobile/Containers/Data/Application/.../tmp/com.apple.backgroundassets.managed.helper.service So the behavior seems to be: TestFlight/internal beta install Apple-hosted managed asset pack Manifest fetch succeeds Asset pack metadata resolves, including download size Actual local availability request never starts reporting progress No visible Background Assets failure reaches the app Logs show repeated sandbox file-write-create denial for the Managed Background Assets Helper trying to create /tmp/com.apple.backgroundassets.managed.helper.service inside the app container Reinstalling the app/TestFlight, logging out and back in, and restarting the device do not clear the stuck state On devices with 26.4, the issue doesn’t seem to exist Has anyone else seen this on iOS/iPadOS/macOS versions before 26.4? Is this a known issue in the Managed Background Assets helper/runtime? I noticed 26.4 added more local status APIs for asset packs, so I’m wondering whether this area changed in 26.4. Any hints on whether the sandbox denial is expected/noisy, or whether it could explain ensureLocalAvailability(of:) never progressing, would be appreciated.
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TestFlight Install Error "The requested app is not available or doesn't exist" 8 days no response from support
I am having an issue where my builds are marked green and ready for testing, but when I go to install from TestFlight I get the following message: "Could not Install X App" "The requested app is not available or doesn't exist" I've tried troubleshooting with information found online, tried different testing users. New builds. All result in the same message. Multiple support emails to Apple Developer. No response in 8 days.
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TestFlight builds from our Apple Developer account cannot be installed on any iPhone.
Error in TestFlight: “The requested app is not available or does not exist.” This happens on multiple iPhones and Apple IDs. Important: Builds from OTHER Apple Developer accounts install fine on the same devices. We tried new apps, new bundle IDs, new certificates, new provisioning profiles. Internal testing fails. External testing also fails. All Agreements, Tax, Banking, and membership requirements are completed and active. When configuring external testing in App Store Connect, we also get: “There was an error processing your request. Please try again later.” This has been happening for 3 weeks. Has anyone seen an Apple Developer account / TestFlight backend issue like this? Any solution besides contacting Apple Developer Support?
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268
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TestFlight show "Complete". Next step ?
App Store Connect: TestFlight show "Complete" for Mac application. What is the next step ? Do I need to invite (or create group for) testers ?
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FB22543589 - Case ID: 102872835864 - TESTFLIGHT: The requested app is not available or does not exist
I'm experiencing a persistent issue where my app uploads successfully to TestFlight and appears in App Store Connect, but internal testers (including myself) receive the following error when attempting to install: "Could not install xxxxxxxxx. The requested app is not available or doesn't exist." What works: The build archives and exports successfully via Xcode (local build, Release configuration) The IPA uploads to App Store Connect without errors via eas submit The build appears in TestFlight and passes processing I can add the build to my Internal Testing group Testers receive the TestFlight notification and can see the app What fails: When any tester taps "Install" or "Update," the download begins briefly, then fails with the "not available or doesn't exist" error This affects all internal testers on the account, not just one device Troubleshooting already completed: Verified code signing is correct: Release configuration uses CODE_SIGN_STYLE = Manual, CODE_SIGN_IDENTITY = "iPhone Distribution", with a valid App Store distribution provisioning profile (UUID: 39bc4c63-bc64-403a-a2a6-6737b3d33115) 2. Distribution certificate is valid: Serial 4838CD7571DE5361B98A5FB2F769F74D, not expired (expires 2027-04-16) 3. Regenerated provisioning profile via EAS credentials, removed stale profiles, and rebuilt — same result 4. Incremented build numbers correctly across multiple submissions (3004 → 3005 → 3006) 5. Previously resolved a signing misconfiguration (build 3005 was incorrectly signed with "Apple Development" instead of "iPhone Distribution" due to expo prebuild reverting settings) — this was corrected for build 3006, but the install error persists 6. Confirmed the build is not stuck in processing — it shows as ready for testing in App Store Connect 7. Tested on multiple devices running current iOS versions 8. Cleared TestFlight app cache and reinstalled TestFlight on test devices Why I believe this is a server-side issue: Multiple developers in the Apple Developer Forums have reported the identical symptom — valid builds that upload and process correctly but fail to install with this exact error message. In those cases, Apple Support resolved the issue on their end within 48 hours with no action required from the developer. The signing, provisioning, and build configuration were not the cause. This one is very specific to what I am dealing with https://developer.apple.com/forums/thread/778597 One developer stated you fixed it on your side, without any real reasoning which also leads me to believe this is not something I can fix on my end https://developer.apple.com/forums/thread/778597?answerId=884241022#884241022 I've exhausted all client-side troubleshooting and believe this may require intervention on Apple's side. Has anyone been able to fix this on their end and not only when App Development called? I went through tons of the feedback and tried it all and it doesn't seem to be fixed. It's been a month or so like this. I can't get any info on who to call. I sent in a report to feedback assistant and through app developer support
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424
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All Testflight have been flagged as EXPIRED
Hi there, In the last few days ALL TF builds i has been flagged as Expired. Uploading new builds to TF seems to be successful but we get a 404 on the download link. It doesn't exist! Client side we have seemingly exhausted all our lines of enquiry. All certification seems to be correct and intact, and we can publish to the store. We cannot distribute builds through TF - which is highly problematic and inconvenient. These issues seems to be happening to many developers but I've not seen Apple comment on this yet. https://developer.apple.com/forums/thread/823347 https://developer.apple.com/forums/thread/778597 https://developer.apple.com/forums/thread/778597?answerId=885232022#885232022 I offer this as a sidenote. We transferred an app from this store, successfully to another store. The timing at first seemed linked, but now having seen other reports, it may just have been coincidence. Thankyou for your attention.
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116
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TestFlight misused to distribute spam / scam / malware builds
Dear TestFlight Team! I am observing an increasing misuse of TestFlight public and private invites to distribute scam, spam, and potentially malicious builds: I had reported this already in December last year via Feedback assistant, but since the malicious behavior has not stopped, I hope that you can forward my bug reports to the right team: FB21379977, FB21845307 In multiple cases, these builds impersonate well-known apps (e.g. ChatGPT, OpenAI, Meta) by changing the app name and icon after an initial TestFlight approval, misleading users into installing software from unrelated developer accounts. I believe this represents a systemic weakness in the TestFlight review and update flow, enabling targeted phishing or malware distribution outside the App Store review process. My bug reports have attached: TestFlight invitation emails (.eml) Screenshots from TestFlight documenting impersonation behavior ⸻ Steps to reproduce Create a new Apple Developer account. Upload an initial, benign app (e.g. a calculator) as version 1.0.0 and obtain TestFlight approval. Upload a second build: without changing the version number increase build number Change the app name to a well-known product (e.g. “ChatGPT”) Change the app icon to match the impersonated product Invite targeted email addresses to the TestFlight group. Recipients receive an official TestFlight invite and are prompted to install the impersonating app. ⸻ Expected results TestFlight builds that significantly change app identity (name, icon, branding) should: Require additional review, or Be blocked from distribution without re-approval. Developer accounts should not be able to impersonate well-known companies (e.g. “OpenAI Platforms LLC”) without verification. Users should be protected from installing TestFlight builds that materially differ from what was originally reviewed. ⸻ Actual results App name and icon can be changed between TestFlight builds without triggering additional review. TestFlight invites can convincingly impersonate trusted brands. Targeted users may reasonably believe they are installing a legitimate beta. This creates a credible vector for: Phishing (credentials, payment details) Data exfiltration Social engineering attacks I did not install the builds to avoid personal risk, but the attached artifacts should allow Apple’s internal teams to reproduce and analyze the behavior safely. Some more examples:
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Testflight Invitation Failing
Hello, I'm experiencing an issue with accepting testflight invitations. The workflow: Developer invites me through Connect I am receiving the email and clicking Accept Invitation The link opens testflight, however I am immediately prompted with a "Couldn't Load App: This invitation has been revoked or is invalid. Request a new invitation from the developer." I hope this gets resolved quickly, I need to join the app testing. Thanks
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Beta App Review stuck 3+ days
Hi all, I have a build in "Waiting for Beta App Review" that has been stuck for more than three days, well beyond the typical 24-48 hour window. Context: • Internal-use app distributed via TestFlight only (no App Store release). • Uploaded approximately April 18, 2026. • No ITMS warnings, no rejection notice, no request for additional information. • A newer build was uploaded today (April 21, 2026). It processed correctly and is also now awaiting Beta App Review behind the older one. • I noticed another forum thread referencing FB22543589 / Case ID 102872835864, reporting TestFlight builds being flagged as Expired/unavailable overnight between April 20 and April 21, 2026. I would like to rule out whether my submission was affected by that incident. Questions: Has anyone else experienced Beta App Review delays during the week of April 20, 2026? Beyond filing a Feedback Assistant report, is there a recommended escalation path for stuck beta reviews? If my pending build was affected by the April 20-21 TestFlight incident, does re-uploading resolve it, or does the new build simply re-enter the same queue with the same delay? I have also submitted a support request via the Contact Us form, but wanted to check with the community in case others are seeing the same pattern this week. Thanks,
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104
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Deploying an Update to an Existing Bundle after Transfer of Account
Hello Community I have a current app that is live in production that was last deployed under Account X. I had to change my account name to Account Y so I created a new Account and asked Apple to transfer my app. They have done and I can see my App on the new Account as well as transferring my app id (bundleID) and provisioning profiles. I am trying to push a new version of the app that was transffered but I keep on Running into this error. My Account X has expired but the new Account (Account Y) is valid and has no agreement exceptions on it. Couple of questions The Transfer Status is Active (not complete) is this correct? Is it possible there is still ties to the bundle id to the old Account X that I can no longer see I have a paid agreement present and sitting in New Status under the business page. I do not have any paid app functions on my app.
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Non-public API _UIDeviceOrientationDidChangeNotification error for build after validation and archive upload
I have an app that has suddenly gotten a non-public API error after uploading the archive to TestFlight. The error is posted in full below, and has never occurred before. I'm not using the _UIDeviceOrientationDidChangeNotification symbol but I do have two extensions that use UIDevice.orientationDidChangeNotification. However those extensions are not included in the target for the two watch extensions where the error occurs. Has anyone seen this problem before or have some advice? 90338: Non-public API usage. The app references non-public symbols in Watch/watchkitappBeta.app/PlugIns/watchkitappExtensionBeta.appex/watchkitappExtensionBeta: _UIDeviceOrientationDidChangeNotification,The app references non-public symbols in Watch/watchkitappBeta.app/PlugIns/watchkitappExtensionBeta.appex/PlugIns/watchkitappWidgetExtensionBeta.appex/watchkitappWidgetExtensionBeta: _UIDeviceOrientationDidChangeNotification. If method names in your source code match the private Apple APIs listed above, altering your method names will help prevent this app from being flagged in future submissions. In addition, note that one or more of the above APIs may be located in a static library that was included with your app. If so, they must be removed. For further information, visit the Technical Support Information at http://developer.apple.com/support/technical/
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Unable to submit build – ‘There was an error processing your request’ for several days (Case ID included
Hi everyone, I'm currently experiencing an issue when trying to submit my app/build via App Store Connect. Details: App name: Daily Habit Tracker 2026 Bundle ID: com.DailyHabitTrackerPro.2026 Case ID: 102871415765 Issue: Whenever I try to submit the build (TestFlight / App Review), I get the following error: "There was an error processing your request. Please try again later." This issue has persisted for several days. What I've tried: Retried submission multiple times Waited and tried again later Checked app metadata and settings Contacted Apple Developer Support on April 17, 2026 (no response yet) Question: Has anyone encountered this issue recently? Is this a known backend issue on Apple’s side, or is there anything else I should check? Thanks in advance.
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TESTFLIGHT: The requested app is not available or doesn t exist
Hello, I created an app using the latest version of Xcode (16.2), and I'm having a problem testing this app on my iPhones. I created this app just like all the others I've made for my clients, including one on (03/24/25), but when I went to upload another App to App Store Connect on (03/26/25) I couldn't test it on my phone. Points to consider: The app runs perfectly on the Emulator. All my terms and agreements with Apple are up to date. I tried to download the apps through Testflight on 2 different devices, iPhone 7 Plus (iOS 15.8.1) and iPhone 15 Pro Max (iOS 18.3.2), and I was unsuccessful in neither attempt. I can send my app to the internal testers, but when I click download, the following message appears: Could not install [APP NAME]. The requested App is not available or doesn't exist. I imagine this problem is with Apple itself, I have already contacted support, but I need to resolve this urgently for my customers. Has anyone experienced this and resolved it?
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Unable to receive an invite
I am unable to receive an invite email on my apple account in order to accept and get access to testflight for testing apps
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TestFlight “What to Test” error + Apple Support delay – Case ID 102871190604
Hi everyone, I’m currently facing an issue in App Store Connect when submitting a build to TestFlight. When I try to complete the “What to Test” section and submit, I get the following error: “There was an error processing your request. Please try again later.” Case details: Case ID: 102871190604 Submitted: April 17, 2026 (GMT+7) Status: No response after 3–4 days This issue is blocking me from submitting the build. What I’ve tried: Retried multiple times Switched browsers (Chrome, Safari) Used Incognito mode Logged out and back in Simplified the “What to Test” text Checked build is processed and not expired I have already contacted Apple Developer Support but haven’t received any response yet. Questions: Is this a known App Store Connect issue? Should I wait for support, or upload a new build? If any Apple staff could help check this case, I would really appreciate it. Thank you.
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