Dear Apple Support Team, I am writing to formally escalate an unresolved membership activation issue that has persisted despite multiple support requests submitted through the official channels. I kindly request your urgent attention to this matter. ISSUE SUMMARY I placed an order for an Apple subscription/membership under Order Number W1360969504. However, following the successful completion of the payment, my account was never activated. The membership remained in a pending state with no resolution. PREVIOUS SUPPORT ATTEMPTS In an effort to resolve this issue, I contacted Apple Support on two separate occasions: Support Case ID: 30000002928955 Support Case ID: 102851903923 Unfortunately, neither of these cases received a response from the support team. Due to the continued inactivity of my account and the complete absence of follow-up communication, I was left with no option but to cancel the membership myself. SECOND ENROLLMENT ATTEMPT Following the cancellation, I re-applied for the membership. The new order was processed and payment was completed successfully: New Order / Invoice Number: W1638536754 However, this second enrollment is experiencing the exact same issue. My account has again failed to activate, and I am continuously presented with the following error message: "To continue your enrollment, complete your purchase now" This error appears despite the payment having been processed, which suggests a backend activation failure on Apple's side rather than an issue with my payment method or account credentials. CURRENT STATUS Two payments processed — membership never activated on either occasion Two prior support requests submitted — no response received Persistent enrollment error blocking any progress Account remains inactive as of the date of this email REQUESTED ACTION I kindly ask that your team: Investigate both orders (W1360969504 and W1638536754) and identify the root cause of the activation failure. Review and respond to the previously submitted support cases (#30000002928955 and #102851903923). Manually activate my membership Provide written confirmation of the resolution steps being taken. Given that this issue has already caused significant delay and inconvenience, I would greatly appreciate a response within 24–48 hours. Thank you for your time and assistance. I look forward to a prompt and satisfactory resolution. Sincerely, Miraç Bahadır Öztürk March 30, 2026