Accounts

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Help users access and manage their external accounts from within your app without requiring them to enter login credentials using Accounts.

Posts under Accounts tag

105 Posts

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Activity

Submission Rejected-5.1.1
Hello all, I've been running into issues with my initial App Review Submission getting rejected, with the following message: Guideline 5.1.1(v) - Legal - Privacy - Data Collection and Storage Issue Description The app still requires users to register or log in to access features that are not account based. Next Steps Revise the app to let users freely access the app's features that are not account based. The app may still require registration for other features that are account based. The app itself is a fairly simple grocery listing/receipt tracking/meal planning tool, in which users can share their groceries/receipts/meals in a group. I've revised my app to allow new users to see the main UI shell without signing in, but object creation is still blocked without account membership. Objects are tied to users-- being able to see what other users in your group have created is the core functionality of the app, and there's literally nothing else it does at the moment-- no offline features yet that could theoretically not need any account. How can I revise this to pass the review? I've changed the initial login gate significantly, adding the "Continue without signing in", plenty of info describing the app and why accounts are necessary, and lots of correspondence back and forth with the App Review team, but I keep getting rejected and I'm not sure how to move forward from here. Thank you all for your time and help!
0
0
29
9h
Unresolved Apple Developer Program Enrollment Issue
Hello everyone, I am facing a persistent and unacceptable issue with my individual enrollment in the Apple Developer Program that has been ongoing for nearly three months. Despite multiple attempts to communicate with Developer Support, I am continuously receiving the exact same generic statement: "For one or more reasons, your enrollment... couldn't be completed," with no clear explanation or actionable steps provided. This lack of genuine assistance and transparency is deeply frustrating and prevents me from publishing my application. Key Details of the Situation: Apple ID Region: Türkiye Current Residence and Address: United Kingdom (UK) Identity Verification: I used my Turkish passport along with my UK residential address. Enrollment Status/Error: After submission, I received the "Contact us to continue your enrollment" prompt. Case Number: 102720548696 Support Experience: The case has been handled by multiple support staff (Migeylis, Alex), all of whom have provided identical, non-specific template responses, failing to address the core problem. It appears the conflict between my Apple ID region (Türkiye) and my UK physical address/Turkish passport documentation is the likely cause. I am seeking clarification on whether this is a known issue for developers with mixed international details and what concrete steps are required to resolve this ambiguity. Has anyone in the community experienced a similar issue? If so, what was the path to resolution? I urge Apple officials to escalate this matter immediately and provide a specific, helpful, and transparent resolution. Every developer deserves equal and fair treatment in the enrollment process. Thank you in advance for any insights or assistance. Best regards, Onur
2
1
218
3w
Payment Completed but Developer Account Not Activated – No Response for 6 Days
Hello, I’m writing this here because I’m honestly stuck and unable to reach anyone through official support channels. Order Number: W1466057949 Order Date: 18/02/2026 Case ID: 102824542025 My payment was successfully approved and processed by my bank. The amount has been fully charged. However, my Apple Developer account has still not been activated. I opened a support ticket immediately after noticing the issue. It has now been 6 days, and I have received absolutely no response. There is no active support in Turkey for this issue. When I try calling the Ireland support number, I can only reach an automated system — there is no way to speak to a real person. I currently have no direct contact channel to resolve this. This situation is blocking my development work and causing serious delays. I have completed my payment in good faith, yet I cannot access the service I paid for, and I cannot reach anyone for assistance. If anyone has experienced a similar issue or knows how to escalate this properly, I would greatly appreciate guidance. Thank you.
2
2
19k
3w
Apple Developer account blocked – China & US accounts
Hi everyone, I’m having issues registering my own Apple Developer accounts in both China and the US. For my China account, my Face ID is already in use by accounts registered under two companies, which prevents me from creating a new developer account. For my US account, my device SSID and handheld ID documents were used, and Apple Support advised that I can only register using a US identity. I’ve already contacted Apple Support, but the problem remains unresolved. I’m looking for shared experiences or advice on how to handle this situation. Thank you in advance!
0
0
95
3w
Member has access to App Store Connect but no access to the Apple Developer Program on the same team
I am enrolled in an individual account and have the appropriate previliges on the App Store Connect portal. However upon trying to access the Certificates page, it presents an error message "Unable to find a team with the given Team ID 'to which you belong" My question is, is it possible while adding me to the team, it could possibly only have added me on the App Store Connect portal only and not also on the Apple Developer? How would I be explicitly added also through the Apple Developer account?
0
0
66
3w
Apple Developer Enrollment Pending for Over One Month After Payment – No Response to Support Case
Hello Apple Developer Support Team, I am looking for guidance regarding a prolonged Apple Developer Program enrollment issue and would appreciate any advice from the community or Apple Developer Support team. I created an Individual Apple Developer account on 10 January 2026 and completed the payment successfully on 11 January 2026. Since then, the enrollment status has remained pending, and I am still unable to access App Store Connect, create certificates, or manage identifiers. Here is what I have already completed from my side:
• Verified my Apple ID with Two-Factor Authentication enabled
• Submitted all required information and provided proper documents during enrollment
• Checked for any pending agreements or additional actions in the developer portal
• Opened an official support case via Apple Developer Contact Support
• Followed up multiple times on the same case Unfortunately, it has now been more than one month, and there has been no response or update from the Apple Developer Support team, while the account remains in pending status. I kindly request guidance from the community and, if possible, visibility from Apple Developer Support regarding the following:
• Is there any direct escalation process for enrollment issues?
• Are there alternative ways to contact Apple when a support case remains unanswered?
• Could there be any additional verification steps that are not visible in the portal? Any professional advice or shared experience would be greatly appreciated. Thank you in advance.
1
1
157
3w
Urgent Assistance Required – Inaccessible Account Holder for Apple Developer Organization Account
Hello Apple Developer Community, I’m seeking guidance regarding a critical issue with our organization’s Apple Developer Program account. The Apple ID belonging to our Account Holder is currently inaccessible, which has effectively blocked us from managing the account. We urgently need either to restore access to that Apple ID or have the Account Holder role reassigned so we can continue maintaining and updating our apps. I’ve already contacted Apple Developer Support but have not yet received a actionable response, and the matter is time-sensitive because our clients depend on our ability to manage these applications. Relevant details: Our enrollment type supposed to be converted to Organization/Company. The Account Holder’s Apple ID is locked and cannot be used. I have Admin/Manager-level access via a separate Apple ID. Based on the official documentation, transferring the Account Holder role requires initiation by the current Account Holder, which isn’t possible under these circumstances. If anyone has dealt with a similar situation or knows the most effective way to escalate this with Apple, I would greatly appreciate your advice.
4
0
234
4w
Unable to contact Apple Developer Support regarding DPLA compliance
We received a DPLA compliance notification from Apple referencing Section 11.2(g) for our developer account (REVSTREAM LLC). We responded promptly and have taken corrective measures to ensure full compliance. However, when attempting to send a follow-up message through the developer.apple.com/contact form (Membership and Account → Agreements and Contracts), we receive the error: "There was a problem processing your request." We are unable to reach Apple Developer Support through this channel to confirm our response was received and to provide additional information. Could the @Apple team please advise on an alternative way to communicate regarding this matter? We want to ensure we are fully addressing all concerns. Thank you.
0
0
119
4w
Enrollment options
I'm stuck with enrollment. Tried through the website 3 times weeks ago - still shows pending, wasn't charged, never received any confirmations. Tried through the app - the only option for identity verification I have is Driver's license (amazing), and mine is from a different country then my current residence. Tried uploading it anyway together with a residence permit - rejected. Tried contacting them - the only option I have is an email, they always reply like once every ~4 days, constantly changing people responding who lose the context of conversation, ask meaningless questions and give ridiculous advices like "check your internet connection". Imagine waiting a week for a response and then this new guy hits you with "Do you still wish to enroll?". $99/year for this premium experience. Is there any other way to get it?
0
0
56
Feb ’26
Delay in Apple Developer Program Enrollment Verification (Government Organization)
Hello, We have applied for the Apple Developer Program under a government organization account. After submitting the enrollment, we received a confirmation email stating that the request was received and that we would be contacted after verification of authorization to bind the organization to the Apple Developer Program legal agreements. However, it has been quite some time, and we have not received any further updates regarding the verification process. We would like to understand: What is the usual verification timeline for government organizations? Is extended verification common for government entities? Is there anything additional we should do from our side to help move the process forward? If anyone has experienced a similar situation or can share guidance, it would be greatly appreciated. Thank you.
0
0
55
Feb ’26
Big probelms loging into apple account
Hi there, I'm trying to build my APP with EAS, unfortunately I can't log in the 2FA. I get the call from apple giving me the 2FA code and I enter it correctly but if gives me an error. So I read if I connect it to my laptop (macbook) it should work. However I try to connect my account to my macbook I just get another error: Verification failed Verification codes cannot be sent to this phone number at this time. Please try again later. I suspect it is because I get the codes via voice call and not SMS. However: 1. I can't log into my account anymore as the 2FA always fails now. 2. I can't get SMS on my number. 3. I can't change number, there is also always an unknown error if I try that. This is pretty frustrating especially given I already paid the 100€ for the developer account.
1
0
246
Feb ’26
Enrollment Pending Past Deadline – Case ID: 102818925571 – Blocking Distribution
I’m seeking guidance on how to move an enrollment forward that has stalled. I submitted my application for the Apple Developer Program on Feb-2, and the 48-hour processing window has now passed. have already reached out via the formal support channel but have not received a response beyond the automated acknowledgment. This delay is currently blocking the scheduled distribution of a macOS application and impacting our development timeline.
0
0
223
Feb ’26
Apple Developer Enrollment Refuses to Take My Money (Payment Constantly Declined)
I'm trying to enroll in Apple Developer and I continuously getting a "Payment Declined" message despite trying 4 credit cards, a debit card and even my apple card. When I try this through the developer app the "Enroll Now" button is greyed out. It's not a bank issue I've already checked and they don't see any requests coming through. I’ve tried multiple times with no luck. Contacted Apple support and they are extremely slow with the responses with very little help. Does anyone have any thoughts on how to fix this?
4
3
381
Feb ’26
Hi guys im having problem on transfering the app to a new account
When ever i accect Transfer the app it's said i need to sign the Alternative Terms Addendum for Apps in the EU even though i already sign it. Please help
Replies
1
Boosts
0
Views
44
Activity
9h
Submission Rejected-5.1.1
Hello all, I've been running into issues with my initial App Review Submission getting rejected, with the following message: Guideline 5.1.1(v) - Legal - Privacy - Data Collection and Storage Issue Description The app still requires users to register or log in to access features that are not account based. Next Steps Revise the app to let users freely access the app's features that are not account based. The app may still require registration for other features that are account based. The app itself is a fairly simple grocery listing/receipt tracking/meal planning tool, in which users can share their groceries/receipts/meals in a group. I've revised my app to allow new users to see the main UI shell without signing in, but object creation is still blocked without account membership. Objects are tied to users-- being able to see what other users in your group have created is the core functionality of the app, and there's literally nothing else it does at the moment-- no offline features yet that could theoretically not need any account. How can I revise this to pass the review? I've changed the initial login gate significantly, adding the "Continue without signing in", plenty of info describing the app and why accounts are necessary, and lots of correspondence back and forth with the App Review team, but I keep getting rejected and I'm not sure how to move forward from here. Thank you all for your time and help!
Replies
0
Boosts
0
Views
29
Activity
9h
Enrollment
Celebrating exactly 6 weeks since I purchased the Apple Developer account, and it still hasn’t been approved🙂🎂
Replies
1
Boosts
0
Views
61
Activity
2d
Purchase your membership
I have purchased membership for personal use to see how publishing app works. The cost was taken from the credit card I had given. but when i check my account its still reflecting the same "Purchase your membership" and ask me to purchase again
Replies
3
Boosts
1
Views
626
Activity
4d
Unresolved Apple Developer Program Enrollment Issue
Hello everyone, I am facing a persistent and unacceptable issue with my individual enrollment in the Apple Developer Program that has been ongoing for nearly three months. Despite multiple attempts to communicate with Developer Support, I am continuously receiving the exact same generic statement: "For one or more reasons, your enrollment... couldn't be completed," with no clear explanation or actionable steps provided. This lack of genuine assistance and transparency is deeply frustrating and prevents me from publishing my application. Key Details of the Situation: Apple ID Region: Türkiye Current Residence and Address: United Kingdom (UK) Identity Verification: I used my Turkish passport along with my UK residential address. Enrollment Status/Error: After submission, I received the "Contact us to continue your enrollment" prompt. Case Number: 102720548696 Support Experience: The case has been handled by multiple support staff (Migeylis, Alex), all of whom have provided identical, non-specific template responses, failing to address the core problem. It appears the conflict between my Apple ID region (Türkiye) and my UK physical address/Turkish passport documentation is the likely cause. I am seeking clarification on whether this is a known issue for developers with mixed international details and what concrete steps are required to resolve this ambiguity. Has anyone in the community experienced a similar issue? If so, what was the path to resolution? I urge Apple officials to escalate this matter immediately and provide a specific, helpful, and transparent resolution. Every developer deserves equal and fair treatment in the enrollment process. Thank you in advance for any insights or assistance. Best regards, Onur
Replies
2
Boosts
1
Views
218
Activity
3w
Payment Completed but Developer Account Not Activated – No Response for 6 Days
Hello, I’m writing this here because I’m honestly stuck and unable to reach anyone through official support channels. Order Number: W1466057949 Order Date: 18/02/2026 Case ID: 102824542025 My payment was successfully approved and processed by my bank. The amount has been fully charged. However, my Apple Developer account has still not been activated. I opened a support ticket immediately after noticing the issue. It has now been 6 days, and I have received absolutely no response. There is no active support in Turkey for this issue. When I try calling the Ireland support number, I can only reach an automated system — there is no way to speak to a real person. I currently have no direct contact channel to resolve this. This situation is blocking my development work and causing serious delays. I have completed my payment in good faith, yet I cannot access the service I paid for, and I cannot reach anyone for assistance. If anyone has experienced a similar issue or knows how to escalate this properly, I would greatly appreciate guidance. Thank you.
Replies
2
Boosts
2
Views
19k
Activity
3w
Apple Developer Program Subscription not Reflecting in My Account
Dear Apple Team, I have taken the subscription of Apple Developer Program but the subscription status is not correctly reflecting in my account. Below I have attached the screenshot for the reference. Can you please help me to resolve the account status reflection correctly. Thanks in Advance!
Replies
1
Boosts
1
Views
158
Activity
3w
Enrollment error
After I accept the terms in and press the next button during the Apple Developer enrollment registration process as an individual I receive the following error message: "We are unable to process your request. An unknown error occurred." How can I resolve this issue?
Replies
4
Boosts
0
Views
2.7k
Activity
3w
Apple Developer account blocked – China & US accounts
Hi everyone, I’m having issues registering my own Apple Developer accounts in both China and the US. For my China account, my Face ID is already in use by accounts registered under two companies, which prevents me from creating a new developer account. For my US account, my device SSID and handheld ID documents were used, and Apple Support advised that I can only register using a US identity. I’ve already contacted Apple Support, but the problem remains unresolved. I’m looking for shared experiences or advice on how to handle this situation. Thank you in advance!
Replies
0
Boosts
0
Views
95
Activity
3w
Member has access to App Store Connect but no access to the Apple Developer Program on the same team
I am enrolled in an individual account and have the appropriate previliges on the App Store Connect portal. However upon trying to access the Certificates page, it presents an error message "Unable to find a team with the given Team ID 'to which you belong" My question is, is it possible while adding me to the team, it could possibly only have added me on the App Store Connect portal only and not also on the Apple Developer? How would I be explicitly added also through the Apple Developer account?
Replies
0
Boosts
0
Views
66
Activity
3w
Apple Developer Enrollment Pending for Over One Month After Payment – No Response to Support Case
Hello Apple Developer Support Team, I am looking for guidance regarding a prolonged Apple Developer Program enrollment issue and would appreciate any advice from the community or Apple Developer Support team. I created an Individual Apple Developer account on 10 January 2026 and completed the payment successfully on 11 January 2026. Since then, the enrollment status has remained pending, and I am still unable to access App Store Connect, create certificates, or manage identifiers. Here is what I have already completed from my side:
• Verified my Apple ID with Two-Factor Authentication enabled
• Submitted all required information and provided proper documents during enrollment
• Checked for any pending agreements or additional actions in the developer portal
• Opened an official support case via Apple Developer Contact Support
• Followed up multiple times on the same case Unfortunately, it has now been more than one month, and there has been no response or update from the Apple Developer Support team, while the account remains in pending status. I kindly request guidance from the community and, if possible, visibility from Apple Developer Support regarding the following:
• Is there any direct escalation process for enrollment issues?
• Are there alternative ways to contact Apple when a support case remains unanswered?
• Could there be any additional verification steps that are not visible in the portal? Any professional advice or shared experience would be greatly appreciated. Thank you in advance.
Replies
1
Boosts
1
Views
157
Activity
3w
Urgent Assistance Required – Inaccessible Account Holder for Apple Developer Organization Account
Hello Apple Developer Community, I’m seeking guidance regarding a critical issue with our organization’s Apple Developer Program account. The Apple ID belonging to our Account Holder is currently inaccessible, which has effectively blocked us from managing the account. We urgently need either to restore access to that Apple ID or have the Account Holder role reassigned so we can continue maintaining and updating our apps. I’ve already contacted Apple Developer Support but have not yet received a actionable response, and the matter is time-sensitive because our clients depend on our ability to manage these applications. Relevant details: Our enrollment type supposed to be converted to Organization/Company. The Account Holder’s Apple ID is locked and cannot be used. I have Admin/Manager-level access via a separate Apple ID. Based on the official documentation, transferring the Account Holder role requires initiation by the current Account Holder, which isn’t possible under these circumstances. If anyone has dealt with a similar situation or knows the most effective way to escalate this with Apple, I would greatly appreciate your advice.
Replies
4
Boosts
0
Views
234
Activity
4w
I cannot log in to Xcode.
Hello. I want to log in to my account on Xcode. It tells me there is an error in my Apple account or password. There is no problem with the password or account. I contacted support and they couldn't solve the problem. What should I do?
Replies
1
Boosts
0
Views
46
Activity
4w
Unable to contact Apple Developer Support regarding DPLA compliance
We received a DPLA compliance notification from Apple referencing Section 11.2(g) for our developer account (REVSTREAM LLC). We responded promptly and have taken corrective measures to ensure full compliance. However, when attempting to send a follow-up message through the developer.apple.com/contact form (Membership and Account → Agreements and Contracts), we receive the error: "There was a problem processing your request." We are unable to reach Apple Developer Support through this channel to confirm our response was received and to provide additional information. Could the @Apple team please advise on an alternative way to communicate regarding this matter? We want to ensure we are fully addressing all concerns. Thank you.
Replies
0
Boosts
0
Views
119
Activity
4w
Enrollment options
I'm stuck with enrollment. Tried through the website 3 times weeks ago - still shows pending, wasn't charged, never received any confirmations. Tried through the app - the only option for identity verification I have is Driver's license (amazing), and mine is from a different country then my current residence. Tried uploading it anyway together with a residence permit - rejected. Tried contacting them - the only option I have is an email, they always reply like once every ~4 days, constantly changing people responding who lose the context of conversation, ask meaningless questions and give ridiculous advices like "check your internet connection". Imagine waiting a week for a response and then this new guy hits you with "Do you still wish to enroll?". $99/year for this premium experience. Is there any other way to get it?
Replies
0
Boosts
0
Views
56
Activity
Feb ’26
Developer Program Enrollment Stuck - Turkey - Payment Completed but Pending
Order ID: [W1561242607] Payment date: [11.02.2026] Amount: 1029 TRY Status: Pending Case ID: [102820243259] Payment was successful but enrollment has been stuck for [5] days. Please help activate my account.
Replies
1
Boosts
1
Views
102
Activity
Feb ’26
Delay in Apple Developer Program Enrollment Verification (Government Organization)
Hello, We have applied for the Apple Developer Program under a government organization account. After submitting the enrollment, we received a confirmation email stating that the request was received and that we would be contacted after verification of authorization to bind the organization to the Apple Developer Program legal agreements. However, it has been quite some time, and we have not received any further updates regarding the verification process. We would like to understand: What is the usual verification timeline for government organizations? Is extended verification common for government entities? Is there anything additional we should do from our side to help move the process forward? If anyone has experienced a similar situation or can share guidance, it would be greatly appreciated. Thank you.
Replies
0
Boosts
0
Views
55
Activity
Feb ’26
Big probelms loging into apple account
Hi there, I'm trying to build my APP with EAS, unfortunately I can't log in the 2FA. I get the call from apple giving me the 2FA code and I enter it correctly but if gives me an error. So I read if I connect it to my laptop (macbook) it should work. However I try to connect my account to my macbook I just get another error: Verification failed Verification codes cannot be sent to this phone number at this time. Please try again later. I suspect it is because I get the codes via voice call and not SMS. However: 1. I can't log into my account anymore as the 2FA always fails now. 2. I can't get SMS on my number. 3. I can't change number, there is also always an unknown error if I try that. This is pretty frustrating especially given I already paid the 100€ for the developer account.
Replies
1
Boosts
0
Views
246
Activity
Feb ’26
Enrollment Pending Past Deadline – Case ID: 102818925571 – Blocking Distribution
I’m seeking guidance on how to move an enrollment forward that has stalled. I submitted my application for the Apple Developer Program on Feb-2, and the 48-hour processing window has now passed. have already reached out via the formal support channel but have not received a response beyond the automated acknowledgment. This delay is currently blocking the scheduled distribution of a macOS application and impacting our development timeline.
Replies
0
Boosts
0
Views
223
Activity
Feb ’26
Apple Developer Enrollment Refuses to Take My Money (Payment Constantly Declined)
I'm trying to enroll in Apple Developer and I continuously getting a "Payment Declined" message despite trying 4 credit cards, a debit card and even my apple card. When I try this through the developer app the "Enroll Now" button is greyed out. It's not a bank issue I've already checked and they don't see any requests coming through. I’ve tried multiple times with no luck. Contacted Apple support and they are extremely slow with the responses with very little help. Does anyone have any thoughts on how to fix this?
Replies
4
Boosts
3
Views
381
Activity
Feb ’26