Hi,
I have run through as many different things as possible:
1. Changed build version
2. Reset provisioning profile
3. Deleted and readded appstore connect users
I have even changed SKU, bundle identifier, and created a new app. Nothing is working. Testers cannnot see the app in testflight.
It has been working perfectly until this weekend and suddenly: not working.
Any help appreciated!
Dan
I have the same issue.
Firstly I tried to upload a new build for the same version - doesn't work
Then I increased version and uploaded to appstoreconnect - doesn't work
On testFlight app, I still see and can install the build which I expire before.
I tried also delete users and add them again, it doesn't help
How did you exactly set Export Compliance? What exactly did you add in Info.Plist? You mean that you added
ITSAppUsesNonExemptEncryption ?
okay, I just have tested it, adding
ITSAppUsesNonExemptEncryption
fixed issue for me as well!
BOOM.
Immediate fix:
I can also verify that the workaround in including the 'App Uses Non-Exempt Encryption' (ITSAppUsesNonExemptEncryption) key works. In our case, we set its value to 'NO'.
I will follow up with Apple and point this out. Sadly, in yet-another response from them late last night, they asked to double-check any spam folders for the invites and re-asked some of the questions on the questionaire I already sent them. Sigh. I have a feeling they completely ignored the first sentence in my reply which pointed them to this very thread.
Adding the below key to your .plist fixes the issue:
<key>ITSAppUsesNonExemptEncryption</key><false/>
Then release the new version.
Happy coding!!!
Just add new value into your info.plist file "App Uses Non-Exempt Encryption" = NO
https://developer.apple.com/documentation/security/complying_with_encryption_export_regulations
I have the same issue.
This worked for me too, thanks!
On with Apple they are aware of the problem but do not yet have an ETA that we can expect this fixed. BUMMER! For now, I am using Installr. 3 free downloads.
Thanks! It helped 🙂
i already selected this from test flight missing complaince before publish, still have the same problem
Same happening here. I got in touch with the customer support and waiting them to send an email for me to provide more information. Will keep you posted.
Mine does, webviews but says was successful and to change in future.
This worked, but the "What to Test" section remains blank, despite filling it in on App Store Connect site, so its still broken.
Same issue.
I'm having the same issue.
Same problem, adding the "App Uses Non-Exempt Encryption" key in Info.plist and republishing didn't solve problem because Build is now stuck in processing for 2 hours, where previous builds got processed in a few minutes for internal testers.
Status page is now reporting an issue: https://developer.apple.com/system-status/:
Thank goodness for this thread, and thank goodness it showed up high enough in my search results that I was able to find it. I have been struggling with this same issue since yesterday and had spent a couple hours as well trying to understand why I could not see my newest build in the TestFlight app.
I added the App Uses Non-Exempt Encryption field to my Info.plist, set the value to No, and uploaded a new build and it fixed the issue as others have reported.
Per a previous comment, processing the new build did take much longer than normal. Typically my builds for this app process in 10-15 minutes, sometimes faster; but my new build took between 2 and 2.5 hours to process. But it did eventually complete processing and then everything worked great.
Also, my iOS app has a Watch app and Watch extension in the project. They each have their own Info.plist. I am a new watch developer and I didn’t know for sure, so I tried adding App Uses Non-Exempt Encryption to their Info.plist files as well. I figured the more the better… but this produced an error after uploading to App Store Connect. So if you have a watch app as part of your Xcode project, you only need to modify the main / original Info.plist.
this works for me!!!
You need to click the + symbol then click on the arrows to bring up a scrolling list until set the Export compliance, then either copy and past in the above wording, or type it in.
In my case, I had to add "App Uses Non-Exempt..." in my Today Extension.
Still not working - US.
Same, still NOT working.
Status at App Dev status site says resolved, however new binaries are still labeled as "ready" at App Store Connect portal but don't show up in the TestFlight app.
still same here - not working for 2 apps at least on same account
