App Rejected Unable to Login into account for review

I am having the same issue.

I am having the same issue, someone could fixed it?

I also faced the same problem, and have shared the screenshots in reply. Let me see what happens.

i'm facing the same issue system is working well, we are providing the correct username and password what shall we can do dear apple?

I'm facing the same issue here. App is working fine, servers are OK, the credentials I provided to Apple are OK (double checked it), I have hundreds of users using this app normally. The only place where this login fails is on AppStore review. And they only attach a screenshot of the message (Could not login, connection problems), but they never provide any additional information about their environment and network settings. I also tested with a Nat64 WIFI network following their instructions on the documentation, and it worked fine here. I don't have any idea of what is causing this issue on AppStore.

Having the same issue. This is clearly an issue the App Review team needs to address. We have about a quarter million daily users and testers in 3 different timezones working from home and no one has this issue not being able to sign in. This also never happened until Apple (and everyone else) started doing work from home. It's something with Apple's networking stack. This user has a bit more detailed of a response from their debugging: https://developer.apple.com/forums/thread/653565

Hi, even I am facing the same issue. Apple's app review says unable to login but I am able to login from 5-6 devices that I have checked on. I have even provided them screen recordings of the same.

Please guide how to solve this issue ?

Same issue and its annoying. I have many users and no one reports any issues. We don't have any issues during development. Its super annoying . They must be using some sort of weird device

Even I am facing this issue again now. They send a screenshot of a device and I send them a screen recording of the same device and OS version on the simulator.

Have already replied to them 5 times. Has anybody found a solution?

We got rejected with login issue on ipad air 5th generation as well on 17.5.1. However we can login from every possible device we have and all the sims. How do we proceed? How do you all moved beyond this? We can use suggestions here.

Facing the exact same problem since my latest release. Never has been a problem before. I find it very odd that this thread has received a couple of replies in the last few days..

Same issue here. I have the app for over 10 years, and never encountered the problem of this sort. Has anyone found the solution?

Same issue here Nothing changed at all with regards to apple log in It works on all devices And we get the rejection because apple log in would not work on ipad 5th generation with ios 17.6 (it works on all devices)

Any solution for app rejection due to login failure on ipad air generation5 iOS 17.6.1?

We are able to login with demo credentials but reviewer is rejecting the app saying unable to login. Submitted another version with new demo credentials but still the rejected with same issue. Its 5 year old app never faced such issues.

The same issue here works with every simulator run on iOS 17.5 and can not find 17.6.1 simulator runtime.

Bug description: after tapping on login the app kept loading indefinitely.

Review device details:

• Device type: iPad Air (5th generation)

• OS version: iOS 17.6.1

Same issue here. We use ASWebAuthenticationSession to login.

From what I see in the error the App displays on screen. It looks like a web credentials issue when they test it. On my side, I checked again and again, every thing is fine. I can log in successfully. With previous App Store App, with the same binary in TestFlight.

The entitlements are correct in the App, the server are up and running, with correct app-apple-app-site-association files

Review device details:

• Device type: iPad Air (5th generation)
• OS version: iOS 17.6.1

Same issue with our apps, where Apple reviews failed on iPad Air with iOS 17.6.1 since end of summer after severals years without any issue.

Not able to reproduce the fail at office... We are blocked and really don't know how to move on.

Is someone succesfully answered to the issue ?

Was anyone able to figure out any solution to this? I am stuck with an important release because of this issue

I am facing the exact issue. I keep getting rejected because of the app timeout.

Bug description: an error message was still displayed when attempting to login

Review device details:

• Device type: iPad Air (5th generation)

• OS version: iPadOS 18.0.1

Same issue over here: app getting rejected because of the a timeout during login.

It's an app built with Ionic framework and I didn't have any problems with the Android version review. Also, the iOS version delivered through TestFlight are working fine.

Review device details:

• Device type: iPad Air 11-inch (M2)
• OS version: iPadOS 18.1.1