App Review Inefficiency

Question

iamshaunwu OP

Created Jul ’22

Replies 3

Boosts 1

Participants 4

I am seriously taken aback by the efficiency of the App Review team.

Jul 8, 2022 at 2:46 PM - We submitted our app on this date.

Jul 9, 2022 at 10.47 AM - Our app was rejected due to 5.1.1 Legal - Data Collection and Storage.

Jul 9, 2022 at 1.02 PM - I provided detailed information in relation to our business being in a highly regulated industry.

Jul 13, 2022 at 8.22 AM - App Review Team replied stating that additional time is required to review. App Review status was changed to App In Review.

Jul 13, 2022 at 8.36 AM - I received the same message that the issue previously identified requires our attention.

Jul 13, 2022 at 1.42 PM - I replied again that information has been provided and it was confusing to have received another same App Rejection message. I contacted the App Review Team for assistance and was assured that my app will be reviewed.

Jul 14, 2022 at 9.57 AM - App Review team replied that the team will continue the review and will notify if there are any further issues.

27 Jul, 2022 at 3.10 AM - App Review team replied with the same rejection message again "The issues we previously identified still need your attention..."

27 Jul, 2022 at 4.05 AM - I replied explaining that this is the 3rd time App Review team provided the same, non-helpful message and I have provided the information right from the start.

28 Jul, 2022 at 10.27 AM - App Review team replied with the same message intent explaining the policy and requested for additional information AGAIN.

28 Jul, 2022 at 10.40 AM - I replied with FRUSTRATION, providing my detail explanation and information once again (which was already provided on the Jul 9, 2022, 1.02 PM).

This app has been withheld since Jul 8. Another app of ours was approved merely after 2 days of submission with the similar additional information provided in the submission notes.

The App Review team has been very UNHELPFUL by replying templated messages. I am not sure the team reads through the trail of communications. Many time and money has been wasted when we had to go back to our legal advisors.

I need proper avenues to get this push through. Is this a common poor attitude and service of the App Review team? Can someone from the App Review team shed some light on this?

Boost

Answer 1

chriswinfieldblum81 OP

Jul ’22

Have you tried to submit an appeal? I used that a couple of times when it felt like I was bashing my head against a wall and both times the app was approved. Definitely include the originally provided information in your request.

https://developer.apple.com/contact/app-store/?topic=appeal

1

Answer 2

amyrosner OP

6d

I'm in the middle of the same nightmare. Multiple rejections with no helpful information - very vague. No specifics that would allow me to make the required changes and resubmit. Filed an appeal, which was rejected. Set up a call, was told 3-5 business days, then on business day 4 was told another 3-5 business days. So disappointed in Apple. Can anyone tell me exactly what I need to do to pass review so I can do it and get on with my life?

0

Answer 3

amyrosner OP

4h

The call was a nightmare, too. Kimia did not give much helpful information - just a couple little bits after I pressed the issue. Generally, she just overexplained the same unhelpful information repeatedly and would talk over me rather than allow me to ask questions to understand what she was saying. Very rude, condescending and unhelpful. I'm still in about the same situation. Her mission did not appear to be helping me pass review - in fact, she didn't seem to care at all about it. She was all about telling me what I could read on my own in the guidelines and not at all about listening to me and answering my questions.

0