"Hello everyone, I'm experiencing an issue with App Store Connect and Xcode. My client has granted me admin access to upload an app to TestFlight. However, while I can see the account in App Store Connect, it's not visible in Xcode. I suspect the client's account might be a personal account rather than an organizational one. Can anyone suggest what I might be missing or what additional steps need to be taken? For context, I can see all other teams, but this particular team is not appearing in Xcode. Any help would be appreciated!"
Can't see the team in xcode
Hi, I think I’m experiencing a very similar issue. I created a detailed thread here: https://developer.apple.com/forums/thread/785312 - feel free to check it out and see if it sounds familiar.
In my case, I can see my Team ID when I go to this URL (you’ll need to be logged in): https://appstoreconnect.apple.com/access/users/<your-user-id>/settings
However, Xcode acts like the Team ID doesn’t exist, and when I try accessing certificates here: https://developer.apple.com/account/resources/certificates/list I get this error:
"Unable to find a team with the given Team ID ‘XXXXXX’ to which you belong. Please contact Apple Developer Program Support."
If you also see your Team ID in App Store Connect settings, and if your Mac shows an active Apple Developer membership under System Settings > Media & Purchases (this only applies if you’re the one who paid), and the expiration date is valid, then everything should work - whether the account is personal or business shouldn’t matter.
In my case, the issue turned out to be that Apple couldn’t correctly track my payment. I had paid twice, and they refunded me once, but their system thought I was refunded twice. One great Apple rep I spoke with over the phone finally found the payment misallocated under “Other” and fixed it. Unfortunately, I’m running into the same issue again, and other reps haven’t been able to help.
What worked (at least once) was calling them via this form: 👉 https://developer.apple.com/contact/topic/select
Hope this helps - let me know if your symptoms match!
hi Turskyi thanks for replaying I have visited this URL also 👉 https://developer.apple.com/contact/topic/select but the problem still say that select team/organsiation but its not showing here and the account is personal/indivisual