Apple iPad Air device failing to enroll through ABM with "failed to retrieve configuration" error

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Created 2w

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Apple iPad Air device failing to enroll through ABM with "failed to retrieve configuration" error. This error occurs while reaching Apple ABM for fetching MDM server enrollment details. When we checked console logs when enrolling the device we found following error:

default 13:54:07.229022+1000 teslad Error: Error Domain=MCCloudConfigurationErrorDomain Code=34004 "The cloud configuration server is unavailable or busy." UserInfo={NSLocalizedDescription=The cloud configuration server is unavailable or busy., CloudConfigurationErrorType=CloudConfigurationFatalError}
default 13:54:07.229120+1000 Setup Service completed
default 13:54:07.230096+1000 Setup Could not retrieve cloud configuration. Error: <Error domain: MCCloudConfigErrorDomain, code 33001>\

Feedback raised along with screenshot and console logs as well : FB17785513. Please analyse this issue and reply back to us.

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Answer 1

BryanZhang OP

1w

Hi there,

The error usually means the iPad can’t reach Apple’s cloud configuration server — check network access, MDM assignment in ABM, and make sure Apple’s services are up.

Hope it helps!

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