Hello everyone! I'm a software engineer currently working on the development of a Mobile Device Management (MDM) system. I'm trying to implement a restriction that prevents users from manually removing the MDM enrollment profile from their iOS devices. While researching Apple's Device Management documentation, I came across two configurations that seem related to this functionality: PayloadRemovalDisallowed: A Boolean key that appears to control whether users can remove a configuration profile. com.apple.profileRemovalPassword: A payload that allows a removal password to be configured using the RemovalPassword key. However, after attempting to implement these configurations in our .mobileconfig files, I haven't been able to achieve the expected behavior. In some cases, these changes also interfere with our device enrollment process, preventing devices from successfully enrolling in our MDM system. Questions What is the correct way to use PayloadRemovalDisallowed and com.apple.profileRemovalPassword within a .mobileconfig file? Should they be used together, or are they intended for different scenarios? Where exactly should these configurations be placed? Should PayloadRemovalDisallowed be defined at the root level of the configuration profile, while com.apple.profileRemovalPassword is included as a separate payload inside PayloadContent? Can these configurations be included directly in the MDM enrollment profile? Or should they be delivered through a separate configuration profile after successful enrollment? Do these configurations require the device to be supervised? Is it possible to prevent profile removal on manually enrolled devices, or is Automated Device Enrollment (ADE) required? Why might these configurations interfere with device enrollment? Are there any restrictions on combining an MDM payload (com.apple.mdm) with a profile removal password payload? Does setting PayloadRemovalDisallowed to true actually prevent removal of the MDM enrollment profile itself, or does it only apply to regular configuration profiles? Is there any supported way to make an existing MDM enrollment profile non-removable after enrollment? Could someone provide a working .mobileconfig example demonstrating the correct implementation of these configurations? Expected Behavior Once a device has been successfully enrolled in our MDM system, the user should not be able to remove the MDM enrollment profile manually through the device settings. Ideally, this restriction should not interfere with the initial enrollment process or subsequent communication between the device and our MDM server. Current Behavior When attempting to configure PayloadRemovalDisallowed and com.apple.profileRemovalPassword, the expected removal restriction does not work correctly, and the enrollment process may fail. I'm trying to understand whether this is caused by incorrect placement of the configuration keys, limitations imposed by the enrollment method, or specific Apple device management requirements. Any guidance, official documentation, or working implementation examples would be greatly appreciated. Thank you in advance for your help!

Hello App Review team, Our minorly revised app submission has been stalled for >5 days and like others is stuck on Waiting for Review. One thing that may be related: since the submission, App Store Connect has shown a banner asking the Account Holder to accept the updated Paid Applications Schedule, but in the Business module the Paid Apps row offers only "View Terms" with no Agree button, and there is nothing to accept on developer.apple.com either. I am the Account Holder. If that pending schedule is what is holding the review, we need Apple's help to clear it today, because it cannot be accepted from our side. App name: Girl JuJu Apple ID: 6816548377 Version: 1.0.0 (build 6) Submitted: October 23, 2026 Current status: Waiting for Review This is extremely urgent. Girl JuJu is being showcased at an event on October 30, and we need the app approved and ready to release by end of day October 29. The event was planned around a normal review turnaround from the October 23 submission, and 5 days at Waiting for Review has left us 1 day. The previous build of this version (build 4) was already approved by App Review and is at Pending Developer Release; build 6 is the same app with updated question content and a fix to how the app loads on first open, so nothing about the app's scope or purchases has changed. Google Play has approved the same release. We're ready to provide anything the review team needs right away, including a demo account or additional info, which we can share privately. Could someone confirm whether anything is blocking the submission or needed from our side, and whether an expedited review is possible given the October 30 date? Thank you, Christine Clancy, Girl Juju, Inc. (Team ID HLF8K8QY79)

Hello, I am trying to enroll in the Apple Developer Program as an individual. My enrollment has been stuck for about 8 months and I have not received any response from Developer Support. What happened I received an email from Apple Developer Relations saying my enrollment is on hold because my name partially matches a name on a government screening list. The email asked me to verify my identity with my passport. I am ready to provide my valid passport, but the identity upload page and the enrollment page both show: "We are unable to process your request. An unknown error occurred." In the Apple Developer app, the Enroll Now button is disabled and shows: "Enrollment through the Apple Developer app is not available for this Apple Account." I have submitted support requests by email, but have had no reply. Phone support is not available in my region. My question Is there another way to submit my passport for identity verification? Has anyone experienced the same issue and found a solution? If someone from Apple can help, I can provide my case numbers privately. Thank you very much.

I am distributing my project as Apple Business Manager, but App Availability gives a Cannot Sell warning in my distribution country and I cannot show my application. My country is Türkiye. Why am I having such a distribution problem? Please I would like detailed information on this subject. Is this a software issue or an issue with my application? My application is currently in 1.0.1 Ready for Sale status and I am trying to distribute my application as Private — Available as a custom app on Apple Business Manager.

My country is not supportet in the business manager. Is there a way to register an account without the DUNS number. because my company is tied to the country with the DUNS number. that's why the registration doesn't work

Hi everyone, I recently started the registration process for the Apple Developer Program. My account status has been stuck on "Pending" since the creation, and I have not been given the option to make the annual payment yet. I have my Enrollment ID ready if an Apple representative needs it to check my account status. Is anyone else facing this issue recently, and is there any known way to trigger the next step? Thank you for your help.

Hi everyone, my company has received a notification from Apple stating that our Developer account is in violation of Guideline 3.2(f). Our app sells service packages via our website but does not yet have in-app purchasing integrated. We suspect the issue stems from this payment flow and are looking for an experienced professional to help review and adjust the app, as well as prepare a response or appeal to Apple. We have a budget and are ready to pay for this assistance. If you have successfully handled similar cases or offer consulting services, please leave a comment or send me a private message, including your estimated fee. I will share the notification from Apple and further details for discussion. Thanks everyone!

Hello everyone, I am seeking advice, or hopefully the attention of an Apple Community Moderator, regarding a structural loop I am stuck in with my Apple Developer Program enrollment. My independent corporate enrollment is currently being declined due to an automated historical account association, and standard support channels have not been able to resolve it. The Context • Back in 2015: I was added as an Admin or Team Member to a past client’s Apple Developer account to help them set up their environment. That client never ended up publishing any applications, and that account has been completely dormant for years. • In 2024: I officially incorporated my own separate, independent legal entity in the United States. I successfully obtained our IRS EIN, established a clean Dun & Bradstreet (D-U-N-S) profile, and applied for a fresh Apple Developer Organization Account using my company's official credentials. The Issue Our application was completely declined. Through correspondence, it became clear that Apple’s automated enrollment scanners are flagging my personal identity or Apple Account because of that legacy 2015 admin association. The system is treating my new, legitimate corporation as a duplicate or "associated entity" violation. The Roadblock I am the authorized legal signee for my new US company. This is a completely separate legal and financial entity. I have all official corporate documentation ready for verification, including IRS CP-575 EIN assignments, state Articles of Organization, and active D-U-N-S data matching our exact corporate address. Unfortunately, Tier 1 developer support templates are not addressing this backend identity-link issue. I simply need an Account Specialist or Risk Management team member to manually review the file, sever my identity link from that dead 2015 client team ID, and allow our US corporation to proceed with enrollment. Our business operations and product launch timelines are completely stalled. Has anyone successfully broken out of this legacy association loop? If any Apple Dev Forums moderators are reading this, could you please help escalate this ticket internally? Case ID for reference: 102966456983 Thank you for any insight or assistance. Regards Tanveer

I moved my Apple Developer account from Individual to Organization, but my apps on the App Store still show my personal name as the developer and seller. They should now show the company name. Organization, Alche Club Company Limited

Hi, I am currently trying to accept an Account Holder transfer for our Apple Developer account. My ID verification has already been completed successfully in the Apple Developer app. The issue is with the address verification step. I receive an “Action not allowed” error when I try to continue. I have already tried: The business address used for our Apple Developer account registration. My current personal residential address. A previous personal residential address linked to my Apple Account. None of these addresses are being accepted, even though my ID verification is successful. Has anyone experienced this issue before, or does anyone know what Apple specifically validates the address against during an Account Holder transfer? This is currently preventing us from completing the transfer and is blocking an App Store submission. Thank you.

Hi everyone, My Apple Developer Program membership has expired and I can't renew it because the Renew button is missing. It doesn't appear in the Apple Developer app or on the Membership page at developer.apple.com. What happened: I recently changed the email address on my Apple ID (the Account Holder account). Around the time my membership was due for renewal, the Renew option disappeared. My membership has now expired, and all my apps have been removed from the App Store. What I've tried: Checked both the Developer app and developer.apple.com/account Confirmed I'm signed in as the Account Holder Checked for pending agreements in App Store Connect Emailed Developer Support two days ago but haven't heard back The phone/callback option doesn't appear for my region. My apps are no longer available for new downloads, which is affecting my business, so I'd really appreciate any help. Has anyone had the Renew button disappear after an Apple ID email change? Is there a known fix, or a way to get the account looked at faster? Apple staff, I'm happy to share my Team ID and case number privately if needed. Thanks!

Hi all, We submitted a request to update our organization's legal name on our Apple Developer Program account in early June, about two months ago. It is a simple name change. Our company, D-U-N-S number and account holder are all the same, and the D-U-N-S record has already been updated with the new name. Since then: We've contacted Developer Support over 10 times The replies we get say the request is "being reviewed," with no timeline The old name is still shown as the seller on our App Store listing, which confuses our users and doesn't match our invoices and contracts For comparison, we made the same change with Google Play Console and it was done within 48 hours. We have customers who cant get the latest version. We cant release a new version - and the old one is crashing. We are loosing customer on this. We understand Apple needs to verify legal entity changes, but two months with no update or estimate makes it hard to plan. We have [an app update / a launch / a partnership] that depends on the correct name being shown. Has anyone been through this recently? How long did your organization name change take? Is there a way to escalate a stalled request? Did you have to provide extra documents (business registration certificate, etc.) before it moved forward? Any advice is appreciated, and if someone from Apple sees this, we'd be grateful if you could look at it. Thanks, John

Hello, I initiated my request to migrate from an individual to an organization account more than two weeks ago and have already submitted all the required documents, but I have not yet received an update. I would appreciate your help in escalating this request and providing a status update on where it currently stands. My enrollment ID is LJ7F95G836.

I am unable to accept the Apple Developer Agreement. Every attempt fails server-side with the same error. A request is already open with Apple Developer Program Support (case 102955759789); I am posting here in parallel because the failure looks like a data problem on the account record that support may need internal help to reach. What happens: On https://developer.apple.com/register/agree/?path=%2Faccount%2F I click Agree. The POST to /services-register/registerDeveloper (payload: agreementId plus receiveEmails) returns HTTP 200 with: resultCode: 25000 resultString: "DS internal exception occurred. ErrorCode: -21050 ErrorMessage: state province cd should not be greater than 32" responseId: 08447485-8e67-447e-a316-7c520926ed1a creationTimestamp: 2026-09-07T14:17:00Z The same error appears in the UI as a modal dialog, and also occurs in the Apple Developer app for macOS. What I have already checked: Reproducible in a private window and across browsers, so it is not a cached-session issue. The request body contains no address data, so there is nothing malformed on the client side. The rejected value appears to already be stored on the account record. I am signing in with a Managed Apple Account provisioned by my organisation. I cannot inspect or correct my address myself: account.apple.com returns UnsupportedAccountTypeForWeb_IsManagedAppleId for the personal information section. Access to Apple Developer Program resources has already been granted for my account in Apple Business Manager. My organisation has an active Apple Developer Program membership as an organisation. I only need to join the existing team, not to enrol. Apple Developer Program Support case 102955759789 is open, with no resolution so far. My questions: Which field on the account record does "state province cd" map to for a Managed Apple Account — the address of the assigned Apple Business Manager location, or an attribute synced from our identity provider? Knowing this would let our administrator fix the source instead of guessing. Given that the value cannot be edited by the user on a managed account, can this record be corrected on Apple's side, or case 102955759789 escalated to the Developer Program team? Thanks.

Hi everyone, I'm an iOS developer based in Türkiye. Over the years, some of my Apple Developer accounts have been blocked/terminated, and I was never able to regain access or find out the reason — even the termination emails didn't give me a clear explanation. Right now I'm a member of three teams: my personal (individual) account and two organization accounts belonging to companies I work for. I regularly update and release apps on all of them, so losing access again would put me and my employers in a very difficult position. Support hasn't been able to tell me why the previous accounts were closed, and I feel quite alone in this. Has anyone been through something similar? What steps do you recommend to: Avoid account termination in the first place, and Get a proper response from Apple Developer Support if it happens again? Any advice would be appreciated. Thank you!

Hello Apple Developer Support / Developer Community, I’m looking for some guidance regarding an issue with my Apple Developer account and App Store publishing. I have been trying to resolve an account/membership issue so that we can properly publish and manage our product on the App Store. Unfortunately, this process has been taking an unusually long time, and we still have not received a clear explanation or resolution from Apple. My Apple Developer account is currently enrolled as an Individual, and I have been asked to migrate the membership from Individual to Organization. The Developer portal currently shows: “You’ve asked for your membership to be migrated from an individual to an organization.” It also provides the “Continue migration” option and asks for our organization information. However, despite providing the required information and contacting Apple Developer Support multiple times, the process is still not completed. I currently have open Apple Developer Support cases under Membership and Account → Account Information Update: Case ID: 102952447898 — latest communication: September 3, 2026 Case ID: 102945341942 — previous communications: July 18, July 21, and July 27, 2026 The older case has already been open for a significant amount of time, and although we have followed up, we still don't have a clear resolution or actionable feedback. Our main concern We need to understand: What is currently preventing the Individual → Organization migration from being completed? Is any additional information or verification required from us? Is there an issue with our organization information that needs to be corrected? Why is the process taking so long despite the support cases and follow-ups? Can an Apple Developer Relations/support specialist review and escalate this case? This situation is becoming very difficult for our team because we are unable to move forward normally with our App Store publishing process. We completely understand that Apple needs to perform verification and security checks. We are happy to provide any additional documentation or information required. However, after multiple support contacts and a long waiting period, we would really appreciate a clear status update and specific instructions on what we need to do next. If anyone from Apple Developer Support or Developer Relations can look into this or advise us on the correct escalation process, we would sincerely appreciate it. Case IDs: 102952447898 102945341942 Thank you for your time and assistance.

Hello, I forgot to renew my Paid Apps Agreement when the previous one expired. As a result, all of my In-App Purchases and subscriptions became unavailable. I have now signed the new agreement, and it appears as active in App Store Connect. However, my In-App Purchases are still unavailable and purchases cannot be completed in my apps. Is there a propagation delay after signing the agreement before In-App Purchases become available again? Does Apple need to perform any manual action on their side after the agreement is renewed? If there is a delay, how long did it take in your experience? My products are still marked as "Ready for Sale" and everything else appears to be configured correctly. This issue is currently affecting live apps and preventing customers from making purchases, so I'm trying to understand whether I should simply wait or contact Apple Support. Thanks for any insights.

good morning, good afternoon or any time is in your home. Please help me with my account that appear pendant, and I paid on August 23th. If is normal please let me know! Thanks in advance 🙌

Hello Apple Developer Community, I’m posting here as a last resort, hoping someone from the community or Apple can help me resolve this issue. I have an individual Apple Developer account and submitted a request to migrate it to an Organization account. According to the message shown in my Apple Developer account, the migration is still being processed: “We’re processing your membership migration from an individual to an organization.” The problem is that this has been going on for more than 3 months, and during this entire period, my developer membership benefits have been disabled, meaning **I cannot properly use my Apple Developer account or access the services I need. ** I have tried every available support channel I have genuinely tried everything I could: Support tickets: Submitted and still open, with no meaningful response. Email: Contacted Apple Developer Support multiple times, with no response. Phone support: Called multiple times and waited more than 3 hours on some occasions, without someone answering my calls at all. I have repeatedly attempted to follow up, but I am still stuck at the same stage. At this point, I don't know what else I can do. Three months is an extremely long time for an account migration, especially when the process completely disables the developer membership. I understand that account migrations may require verification and processing, but there should at least be a clear status update or a way to escalate an issue that has been pending for this long. I would really appreciate it if someone could advise me on: How can I escalate this migration request? Is there a specific Apple Developer team or department that handles delayed organization migrations? Is there any way to get an actual status update on my request? Can Apple restore my developer membership benefits while the migration is being processed? I’m not looking to bypass Apple's procedures. I simply need someone to review the case and tell me what is causing the delay and what I need to do to complete the migration. My account currently shows that the migration is still being processed, as shown in the attached screenshot. If anyone from Apple Developer Support sees this, please help me escalate this case. Thank you.

Hi there, I have a developer program subscription but somehow when I log into the website it shows me to enrol again. My subscription renew date is on feb 27. I think is some kind of problem of syncronism or something like that but I need to sort this out ASAP because my business app depends on this. Has anyone had the same problem before? Thanks anyway.