I have discussed the possibility of incorporating a live chat into the app, with our customer. I have successfully incorporated tawk.to's chat in various other apps for my customers with excellent results. Particularly this will offer assistance to technicians that require help with any issue they might have or they might need assistance with certain aspects of the offered products. It will also be available to all other customers to get answers to more general purpose questions. Finally this platform will give insight to our customer via various metrics he can use to improve the customer communication approach.
Does anyone know if this will suffice to make the app eligible for the app store as now the app is Rejected based on 2.1.0 Performance: App Completeness.
App Review: Thank you for your response and additional context.
Regarding 4.2.2 issue, while you have explained your customer does not want to add additional functionality to the app, this information does not resolve the 4.2.2 issue as the app primarily markets your service or products with limited to no user-facing interactive features.
To resolve this issue, it would be appropriate to add additional features such as purchasing products so your app is not just a catalog of items you carry or provide robust interactive content for users.
We look forward to reviewing your resubmitted app.
