Dealing with IAP Purchase Restore

Question

Created Aug ’25

Replies 4

Boosts 0

Participants 3

Do you let your users restore their IAP purchases with or without history of purchases? I don't. And it had not been a problem in the past 10 years or so till two days ago when the reviewer rejected my new iOS software submission. He or she said that it was a bug since the Restore button is disabled. I saw the screenshot he or she gave me in which it was obvious that the reviewer had not made a purchase.

For me, I cannot think of a reason why one with no history of purchases should be allowed to proceed and restore purchases. I don't even know what the reviewer is trying to restore. So far, the reviewer doesn't buy my explanation or seems to ignore me. What do you think? Do you let them go lucky by accident? By the way, this is a non-consumable IAP product.

Answered by Tomato in 852263022

Thank you, App Review and Apple Appeals Board. The app in question has been approved. I'm taken by a surprise because there was a bitter time when Appeals Board used to take the side of the reviewer without questions and because I was ready to abandon this software submission. I don't know if the reviewer has changed his or her mind this time or if the Appeals Board has made their decision for me.

Boost

Answer 1

App Review OP

Apple

Aug ’25

Thank you for your post and appeal. We're investigating and will contact you in App Store Connect to provide further assistance. If you continue to experience issues during review, please contact us.

1

Answer 2

Tomato OP

Aug ’25

Sure, App Review. I thank you.

I don't have a problem and will submit changes if you kindly tell me that there may be a situation where they need to restore whatever they need without history of purchases. For now, I don't see it. And the reviewer or the appeals board doesn't give me a reason why they need to restore what. Again, I don't know what they are trying to restore.

0

Answer 3

Etresoft OP

Aug ’25

If your app is 10 years old, then maybe you need to update your App Store logic. From what I understand, having a receipt is not 100% guaranteed anymore. So if that is your "history of purchases", you may not have it until the user clicks on the Restore button.

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Answer 4

Tomato OP

Aug ’25

Accepted Answer

Thank you, App Review and Apple Appeals Board. The app in question has been approved. I'm taken by a surprise because there was a bitter time when Appeals Board used to take the side of the reviewer without questions and because I was ready to abandon this software submission. I don't know if the reviewer has changed his or her mind this time or if the Appeals Board has made their decision for me.

0