Passkey fails only on developer.apple.com

I've got a weird issue where Passkey fails, but only on developer.apple.com.

Here's how it manifests:

  • On portal, select "Sign In With Passkey"
  • Get prompted with TouchId (on my MacBook)
  • Portal says "can't verify your account"

However:

  • Sign in with Password works fine
  • Sign in with Passkey on any other website works fine

Not sure if it's related, but this appears to have happened around the time I had my logic board replaced. I did have weird issues with my iCloud account where I had to sign out of all devices, then sign back in. I assume this has to do with the hardware having the same serial number, but somehow appeared like a different computer in other ways.

Things I've tried:

  • In Passwords app, searching for "apple.com", I only see passwords, no passkeys. However, Safari password auto-fill always suggests the passkey entry first.
  • developer.apple.com does not appear to have any way of managing sign-in credentials
  • accounts.apple.com does not appear to be any way to manage passkeys.
  • Sign in with Passkey on iPhone also results in "can't verify your account".
  • Called AppleCare support, they were unable to help. Since Passkeys work for other websites, they believe this is a problem specifically with developer.apple.com. They suggested calling Developer support.
  • Called Developer support, they were unable to help. They said AppleCare Support is best suited.
  • Filled out Feedback (FB18185623)

System:

  • macOS 15.6
  • Safari 18.6

Has anyone else encountered anything weird like this? Is there any way to fix this? It would be nice if I could just delete the old passkey and create a new one. But I can't find any tool that will let me do that.

Answered by Engineer in 854351022

Is this related to your app using passkeys, or are you having a user level issue?

If it is a user level issue, it would be better suited to be discussed at Apple Support Community

Accepted Answer

Is this related to your app using passkeys, or are you having a user level issue?

If it is a user level issue, it would be better suited to be discussed at Apple Support Community

This is a user level issue when signing in to developer.apple.com in Safari.

I posted there as suggested: https://discussions.apple.com/thread/256119053

Passkey fails only on developer.apple.com
 
 
Q