I've got a weird issue where Passkey fails, but only on developer.apple.com.
Here's how it manifests:
- On portal, select "Sign In With Passkey"
- Get prompted with TouchId (on my MacBook)
- Portal says "can't verify your account"
However:
- Sign in with Password works fine
- Sign in with Passkey on any other website works fine
Not sure if it's related, but this appears to have happened around the time I had my logic board replaced. I did have weird issues with my iCloud account where I had to sign out of all devices, then sign back in. I assume this has to do with the hardware having the same serial number, but somehow appeared like a different computer in other ways.
Things I've tried:
- In Passwords app, searching for "apple.com", I only see passwords, no passkeys. However, Safari password auto-fill always suggests the passkey entry first.
- developer.apple.com does not appear to have any way of managing sign-in credentials
- accounts.apple.com does not appear to be any way to manage passkeys.
- Sign in with Passkey on iPhone also results in "can't verify your account".
- Called AppleCare support, they were unable to help. Since Passkeys work for other websites, they believe this is a problem specifically with developer.apple.com. They suggested calling Developer support.
- Called Developer support, they were unable to help. They said AppleCare Support is best suited.
- Filled out Feedback (FB18185623)
System:
- macOS 15.6
- Safari 18.6
Has anyone else encountered anything weird like this? Is there any way to fix this? It would be nice if I could just delete the old passkey and create a new one. But I can't find any tool that will let me do that.
Is this related to your app using passkeys, or are you having a user level issue?
If it is a user level issue, it would be better suited to be discussed at Apple Support Community