Hello everyone,
I am writing to seek help with a critical App Review issue for a new application. My app has been in the "In Review" status for 29 consecutive days (since October 1st) without any change or feedback.
This is on an experienced developer account with 5 other apps already live on the App Store.
Here is the timeline of the current submission:
- Sep 30: Submitted new binary.
- Oct 1: Status changed to "In Review".
- Oct 9: After inquiring about the long delay, Developer Support kindly granted an expedited review (Case ID 102702095699).
- Oct 30 (Today): The app is still "In Review". It has now been 21 days since the expedited review was applied, and 29 days total.
The core problem: My primary concern is that based on our server metrics, there has not been a single login attempt or health check from the App Review team since October 1st. This strongly suggests the app is technically "stuck" in the queue and has not even been opened or tested by a reviewer.
We have been in constant contact with Developer Support, who have been very responsive and confirmed they escalated this internally with urgency. Unfortunately, despite these efforts, the app's status remains unchanged.
This delay is now critical. We had firm, paid promotional integrations scheduled with partners for the first week of November, which were all dependent on an approval by our deadline of October 29th. We have now missed this deadline entirely, which is resulting in direct financial losses and reputational damage with our partners.
Has anyone else experienced an app being "stuck" like this, where even an expedited review fails to get the app looked at? Is there any known technical glitch or a different path to get this specific blockage resolved?
Thank you for any insights.
Hello @App Review,
I am writing to provide the final update on our case (Case #102702095699) and to close this thread.
Thank you again for your response and for internally escalating the investigation.
We can confirm that today, on Day 37 (since the October 1st submission), the app's status finally changed. We have (for the first time) observed login activity from the App Review team on our servers, and the review process has finally moved forward.
To recap the final timeline for anyone else who might experience this specific "stuck" issue:
- 37 days total spent in the "In Review" status.
- 28 days passed since our expedited review was granted (on Oct 9th).
- 0 server activity (no logins, no health checks) from Apple for the first 36 days, which was our core indicator that the app was technically stuck in the queue.
While we are relieved that the blockage is finally resolved, this 37-day delay-despite an expedited status-was critical and caused significant, direct financial and reputational damage with our launch partners.
We appreciate the eventual resolution and your assistance in getting this unstuck.
Thank you.
