App Rejected for ATT - Cannot Update Privacy Settings Due to App Store Connect Error

App Store Distribution & Marketing App Review
Ciarra OP
Created 2w
Replies 2
Boosts 1
Views 149
Participants 3

I've been rejected multiple times for App Tracking Transparency issues, but I'm stuck due to an App Store Connect bug.

ISSUE: When I try to edit "Advertising Data" in App Privacy settings to uncheck "Used for tracking purposes," I get an error: "An error has occurred. Try again later."

This has persisted for 2 weeks across multiple browsers and devices.

MY SITUATION:

  • My app uses AdMob for rewarded video ads (users watch ads to earn in-game currency)
  • I do NOT want to track users across apps/websites
  • I want to declare: "Advertising Data: Used for Third-Party Advertising" (NOT for tracking)

But I cannot save these privacy setting changes due to the App Store Connect error.

Apple Review keeps rejecting my app saying to "update privacy settings," but their system won't let me.

QUESTIONS:

  1. Is there a workaround for this App Store Connect bug?
  2. Can Apple manually update my privacy settings?

Any help appreciated. I've been stuck for 2 weeks.

Replies  2
Boosts  1
Views  149
Participants  3
App Review OP
Apple
2w

Thank you for your post. We recommend contacting the Developer Support team. They will be able to assist you with updating your subnmission in App Store Connect.

You can reach the Developer Support team using the contact us form.

0
johnbatty OP
2w

Having the same issue. Opening up the console reveals this is a 409 error:

0
App Rejected for ATT - Cannot Update Privacy Settings Due to App Store Connect Error
First post date Last post date
 
 
Q