We deployed our Augmented Reality (AR) app on the app store and our build was approved and is working – all except our Advanced App Clip Experiences.
All of the Advanced App Clip Experiences continue to show a status of "Received" and seem to be stuck in this status. Also, when scanning a QR code linked to one of the App Clip Experiences, nothing happens.
We checked and double checked to make sure everything is set up properly. We even had an outside developer look at our code and they confirmed that our code looks correct and it likely like an Apple Issue.
We have submitted two claim tickets over the past 3 months and the person currently handling our case keeps sending emails (in response to ours) saying that they still have not heard back from their internal team about our case.
At this point, we don't know what to do and we are extremely worried because this starting to financially impact our business. We are not able to take new orders and we may need to start refunding clients for projects that were sold, partially based on the App Clip Experiences.
We would greatly welcome and appreciate any ideas or suggestions!