I'm reaching out here in hopes of finding some guidance regarding our app submission, which has now been in "Waiting for Review" status for 16 days.
We submitted our app on February 9, 2026. On February 20, with no movement in sight, I submitted an expedited review request. This was followed by an email to Apple Developer Support, and then a phone call yesterday, and another this morning. To date, we have received no direct response, no update, and no change in status, from the App Review team. To be fair, the Apple Support personnel have been great, very sympathetic, and did all that they could, but could only provide limited information. Although they did confirm that the Expedited Request had been approved (progress!).
This delay is particularly impactful for us. This is not a standalone digital product — the app is directly and inseparably tied to a physical hardware installation that is happening as I write this. And another planned for tomorrow.
The app serves as the essential companion tool for our hardware: without it, installers cannot commission the hardware, and end customers cannot configure, monitor, or manage their systems. The delay is having a direct and tangible effect on our ability to meet commitments to our customers.
We planned our submission date with the review process in mind, so reaching 16 days with no visible progress is a position we did not anticipate being in.
If anyone from the App Review team is able to look into this, we would be extremely grateful. And if any fellow developers have navigated a similar situation and found an effective path forward, we'd very much welcome your advice.
Thank you for your time.
