Auto-renewable subscriptions stuck in "Waiting for Review" causing StoreKit products unavailable during App Review

Experiencing exactly the same problem. Will be interest in explanation how to solve it.

Hello,

When submitting an In-App Purchase or subscription for the first time, you must submit it with a new app version. You can check the details on how to do this on the docs, specifically on the "Submit an In-App Purchase for the first time" section: https://developer.apple.com/help/app-store-connect/manage-submissions-to-app-review/submit-an-in-app-purchase

Please review the docs and let me know if you've already tried the listed steps.

Also, make sure that your In-App Purchase or subscription has the Ready to Submit status before submitting it for review. If it hasn’t, check if there is any missing information: https://developer.apple.com/help/app-store-connect/manage-in-app-purchases/view-and-edit-in-app-purchase-information

Thank you for your post. We're investigating and will contact you in App Store Connect to provide further assistance. If you continue to experience issues during review, please contact us.

Hello, Thank you for the clarification, and we appreciate the time and guidance. We understand from the documentation that when submitting subscriptions for the first time, they must be submitted together with a new app version and must be in “Ready to Submit” status before doing so. However, we appear to be encountering a repeat issue related to the submission flow in App Store Connect. On our app version page, the “Select In-App Purchases or Subscriptions” / “Add In-App Purchases” control referenced in the documentation is not available, so we are unable to attach the subscriptions to the version in the way described. From what we can see in our App Store Connect interface, the UI appears to follow the newer submission flow, where subscriptions are configured on their own product pages and are automatically bundled with the app submission. Because of this, there is no option on the version page to manually add or select subscriptions. This has resulted in a repeated loop where the app build is submitted for review, but the system still appears to expect the subscriptions to be attached through the older version-page workflow, which is not available in our interface. We have already thoroughly reviewed the subscription configuration in App Store Connect and confirmed that the products exist and are fully configured. Could you please clarify how first-time subscriptions should be attached to a new app version when the “Select In-App Purchases or Subscriptions” option is not present on the version page, and confirm whether the current submission flow automatically associates these subscriptions with the app build for review?

@App Review Hi, thank you this is much appreciated. I have reached out via the support links within App Store Connect 3 times already spacing multiple days with no reply and additionally have replied within the submission thread inside App Store Connect to which no-one has addressed my queries which is why I came here. It appears I have received automatic responses based on the key words within my queries and I need someone to actually review the issue.

Hi,

We've managed to get subscription data in the end. :)

Data for few sections were missing.

1. Business information i.e. Tax forms, Bank accounts, Business agreements.
2. Info under "In-App Purchases" was missing

After filling up those forms we started to receive subscription data to our app after rebuild.

Hope it helps