App stuck "In review" for multiple days

Hi everyone,

My app has been stuck on "In Review" for about 3 days now. Before that, it also spent around 3 days in "Waiting for Review," so the total time has been close to 6 days.

From what I’ve seen in the past, it usually takes 2–3 days to move from "Waiting for Review" to "In Review," and then only a few hours to get a decision once the review actually starts.

However, this time it seems different. Based on my server/Firebase logs, it doesn’t look like the reviewer has opened the app yet or created a test account, so it seems like the review may not have actually started.

This is my first app submission, so I’m not sure if that might affect the timeline. Has anyone experienced something similar recently? Is this normal, or is there something I should do (for example, contacting App Review or requesting an expedited review)?

Any advice would be appreciated.

Thank you for your post. We're investigating and will contact you in App Store Connect to provide further assistance. If you continue to experience issues during review, please contact us.

Thank you for the update.

I just wanted to follow up and mention that the app is still in the “In Review” status. It has now been about 7 days in review and around 10 days total since submission.

From my backend/Firebase logs, it still appears that no login or activity from the review process has occurred yet, which makes me think the review may not have started.

Please let me know if there is anything required from my side to help move the process forward.

Thank you for your help.

App stuck "In review" for multiple days
 
 
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