sandbox purchase completes but app review gets stuck

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Created 2d

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Hi all, currently using auto renewable subscriptions (monthly + yearly) using RevenueCat. App Review on iPhone 17 Pro Max and iPad Air 11" (M3) running iOS/iPadOS 26.3.1 reports that after attempting to purchase a subscription in sandbox, the subscription screen loads indefinitely / they can’t proceed (Guideline 2.1(b)).

I can reproduce successful purchases on physical devices via TestFlight using fresh sandbox tester accounts (along with 3 other internal users), and I’ve implemented post-purchase syncPurchases() + CustomerInfo refresh/backoff, restore fallback, and a dedicated “confirming purchase” screen to avoid the paywall blocking.

Has anyone seen review-environment sandbox sessions where purchase succeeds but entitlement/receipt validation never completes on certain devices/OS versions, and is there any recommended approach for making review more reliable?

Currently have another review pending and I attached a screen recording of everything working with a fresh sandbox account + physical device.

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Answer 1

Tomato OP

2d

There are a lot of topics about 'RevenueCat.' I would take a look at all of them if I were you. Actually, I think, I have read a quite similar topic probably a week ago. I do everything with Xcode. So I cannot offer a clue of any kind. I don't even know why people use RevenueCat. I only know the name. I would also find out if RevenueCat has support forums.

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