I am writing to share my frustration regarding the app review process for my application.
My current submission has been stuck in "Waiting for Review" for nearly 7 weeks, starting from February 5th. Although I have attempted to cancel and resubmit periodically, there were significant gaps of 10 and 21 days between submissions where no action was taken. Currently, I am stuck again.
The situation is critical for the following reasons:
Critical Bug: The update includes a necessary fix for an In-App Purchase bug that is preventing users from accessing paid features.
No Communication: I have sent four inquiries regarding this delay. I received only one generic response asking me to wait, and my subsequent follow-ups have been completely ignored.
Expedited Review Request: My requests for an Expedited Review have also gone unanswered.
Apple’s standard review time is typically 24-48 hours, but my experience is far from that. I am not asking for special treatment; I am asking for basic transparency regarding why my app has been stalled for nearly two months.
Could anyone from the review team please look into this or provide an explanation? This prolonged silence is causing significant issues for my service and its users.
Apple ID: 6752595582
First Submission Date: Feb 5th