Hello Apple Developer Team,
On March 12, 2026, I successfully enrolled in the Apple Developer Program as an individual and was charged $99.00 to my card ending in 7850.
I received all confirmation emails:
- Order confirmation (Order Number: D009513784)
- Shipment notification
- Invoice receipt (Invoice Number: MC57312775, Sales Order: AEU5157309)
The payment was fully processed — the invoice shows "Amount Due: .00" and confirms the charge. The $99.00 was also deducted from my bank account, which I can confirm via my bank statement.
Shortly after, I accidentally cancelled the enrollment in my account. Since then:
- My developer account shows no active membership
- The subscription does not appear in iPhone Settings → Subscriptions
- The purchase is not visible on reportaproblem.apple.com, so I cannot request a refund there
- I have no option to renew or re-enroll on developer.apple.com
- The only proof of payment I have are the emails from Apple confirming the charge
I contacted Apple Developer Support over 2 weeks ago — both via email and through the support website. I have received zero response.
Phone support is not available in my country (Ukraine).
This was my first time enrolling in the program. I would greatly appreciate either:
- Restoring my enrollment and activating the membership, or
- Processing a full refund so I can re-enroll from scratch
Details:
- Name: Yulii Kondratiev
- Country: Ukraine
- Order Number: D009513784
- Invoice Number: MC57312775
- Payment date: March 12, 2026
- Amount charged: $99.00
- Apple ID: I'm posting from the account used for enrollment
Thank you for your help.