Program enrollment issue, no response from support

i am facing same issue, its been 3 days still no reponse

Hi everyone, I’m dealing with the exact same issue and wanted to share my experience in case others are stuck too. I purchased the Apple Developer Program annual membership on April 4, 2026. My first order (W1557414550) was placed early in the morning. I received the order acknowledgement email from the Apple Store confirming the €99.00 charge, and it stated that it would be processed within 2 business days. Hours passed, and nothing happened. My developer account still showed no active membership. No activation email, no status update, nothing. Because I assumed the first transaction had failed, I placed a second order (W1368750965) later the same day for the exact same membership, another €99.00. I then received a second order acknowledgement. So now I’ve been charged twice for the same membership on the same Apple ID, and neither order has resulted in an active membership. My current situation: Two confirmed orders for the same Apple Developer Program membership on the same account. Neither order has activated my membership. No activation email received. The online cancellation/refund tools don’t work because the orders haven’t been fully processed yet. Phone support is closed on weekends after 6 PM. The contact form at developer.apple.com/contact is not loading properly for my issue. I’m essentially locked out: paid twice, can’t use the membership, can’t cancel, and can’t reach anyone until Monday. Has anyone experienced something similar? Specifically: How long did it take for your membership to actually activate after payment? Were duplicate orders automatically detected and refunded, or did you have to fight for it? Is calling 0800 2000 136 (DE) on Monday the most reliable way to resolve this? Any insight would be really appreciated. Like @Oleksandr1993 said, it feels like shouting into the void. Thanks in advance.

I am experiencing the same thing also and it's delaying me being able to test an app i'm developing. Purchased Apr 4th and got a "Your order is being processed " email and now been well over 24hrs and no sign of renewal at all or any correspondence.

Same issue on my end. Paid for enrollment on March 21, received an email requesting ID documentation which I shared and have not heard anything since. Same '2 business days' timeline which is obviously wrong. Only support is via email which apparently does not get checked often.

I am waiting now for more than 7 days…

I'm experiencing the same problem. I made the payment on April 1st and I'm still waiting. I sent an email but received no reply; my order still appears as pending. If anyone can take a look, here's the order code: W1314135156

I am in the exact same boat, and it is beyond frustrating. I paid the $99 fee back on March 15, 2026, and my status has been stuck on 'Pending' ever since.

I’ve already followed up with a support ticket on March 30, but like you, I haven't received a single human response—just the automated acknowledgment. It’s been over 20 days now. This isn't just a '2 business days' delay anymore; it’s a complete breakdown in their onboarding process.

For a company that prides itself on developer ecosystems, this lack of transparency is unacceptable. It’s stalling my entire deployment timeline and affecting my project's ROI.

Has anyone here tried calling their developer support line directly? I’m considering escalating this as a 'Transaction Dispute' with my bank if I don't see an activation within the next 48 hours, as they have charged the fee without providing the service (effectively a breach of terms).

If anyone finds a specific region or phone number that actually picks up, please let us know. We’re essentially paying for a subscription that is ticking away while we can't even log in.