Managed Asset Pack not found by TestFlight reviewer

App Store Distribution & Marketing App Review
FrankSchlegel OP
Created 1w
Replies 3
Boosts 5
Views 140
Participants 3

We have an on-demand asset pack that we download at the start of the app. We first present the user with the download size and the option to download the asset.

The iOS version of our app went through review just fine, but the macOS version (Catalyst) is stuck.

The reviewer reports an error that indicates that even the lookup of the asset pack (assetPack(withID:)) doesn't work. On all our test devices we don't have that issue.

It seems the reviewer is running the app in an environment that is unable to load the asset pack information from TestFlight.

We don't know what to do here. Any help would be appreciated!

Replies  3
Boosts  5
Views  140
Participants  3
FrankSchlegel OP
1w

Sorry, this is more or less a duplicate of this thread to gain visibility as the original thread was marked as solved.

We also reached out to Apple Developer Support twice now (case IDs 102888358215 and 102895781178) and didn't hear back.

This is really a release-blocking issue for us.

Thanks for looking into this!
matteom23 OP
3d

Did you happen to resolve this?

I'm running in the exact same issue, it seems that the Assets Pack is not reachable in the review environment, but I'm not having any issues in TestFlight.

Apple Support didn't answer to my request either.

Frameworks Engineer OP
Apple
5h

Hello, @FrankSchlegel and @matteom23! We’re looking into the issue and will reach out if we need more information.

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