Internal Business App Stuck in Review Since May 22 – Expedited Review Request No Response

Question

Created 3w

Replies 3

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Participants 2

I am experiencing a critical and frustrating delay with an internal business application review. I would highly appreciate any insights or advice from the community or the Apple team on how to move forward, as our business operations are heavily impacted.

Here is the exact timeline of our submission process:

May 14 & May 19: Submitted the initial builds. On both occasions, the app transitioned to In Review within 4 hours but was rejected due to specific metadata/compliance deficiencies.

Resolution: We thoroughly addressed all the points mentioned in the rejection notes, completed the missing requirements, and prepared a fully compliant build.

May 22: Resubmitted the corrected build. Unlike the previous quick turnarounds, the app became completely stuck in the queue (Waiting for Review) with zero communication or updates for over a week.

June 1: Out of concern that the submission was caught in a system glitch, I canceled the review and resubmitted it. It is currently still waiting with no status change.

Expedited Review: I submitted an Expedited Review request detailing our urgent operational needs, but we have received no response or acknowledgment yet.

Business Impact & Context: This is an essential internal tool for our business operations. We currently have 20 employees utilizing it via Ad Hoc distribution, but we are actively onboarding new personnel who need immediate access to the app to perform their daily duties. The limitations and manual management of Ad Hoc distribution are now causing a severe bottleneck in our daily workflows.

Given that the first two reviews started within hours, it feels like the app has been flagged or placed into a different administrative review queue after the rejections, but the complete silence is hurting our business.

Has anyone dealt with a similar sudden freeze after fixing rejection points? Are there any alternative communication channels available when both App Store Connect and Expedited Review forms go completely unanswered?

Thank you in advance for your time and help.

Answer 1

App Review OP

Apple

3w

Thank you for your post. We're investigating and will contact you in App Store Connect to provide further assistance. If you continue to experience issues during review, please contact us.

Answer 2

beetleapp OP

2w

Hi, @App Review

Thank you for your response. To help speed up the investigation, I wanted to share that we also have an active support ticket open via 'Contact Us' regarding this exact review delay.

Case ID: 102900853193

This case has been pending with no response or update for 1 weeks now, while our application remains stuck in "Waiting for Review."

Since our new personnel are completely blocked and our business operations are heavily disrupted, could you please cross-reference this Case ID internally to see what is causing this administrative freeze?

Any help to clear this bottleneck would be deeply appreciated. Thank you.

Answer 3

beetleapp OP

5h

Status Update: Still Stuck Since June 12 Despite Support Response (Case ID: 102900853193)

Hi @App Review,

I wanted to provide an urgent update on this case. We finally received a response to our support ticket (Case ID: 102900853193) on June 12, stating that the application had been placed in the review queue.

However, since June 12, there has been absolutely no progress. The app remains completely frozen in the queue, and the actual review process has not even started yet.

Why This Is Reaching a Breaking Point: Critical Downtime: It has now been over a month since our initial operational bottleneck began in late May.

Personnel Blocked: We are actively managing daily retail operations and workforce scheduling. Our newly onboarded personnel are still completely blocked from accessing this essential internal tool, creating a severe operational deficit.

Administrative Freeze: Given that our previous builds were picked up within 4 hours, being stuck in this queue for nearly two weeks after a support confirmation suggests an administrative or technical glitch in the routing of our submission.

We have fully complied with every single guideline requirement. We desperately need this bottleneck cleared so we can move our internal operations forward.

Could the Apple Team please look into why the review hasn't initiated despite the June 12 confirmation and escalate this immediately?

Thank you for your understanding and urgent support.