Organization enrollment stuck for 4 weeks, 9 days without reply after documentation upload - Case 102888036786

Hello,

I am posting here in hope of getting traction on an Organization enrollment that has been stuck for 4 weeks, with no reply from Developer Support for the past 9 days despite all requested documentation being provided.

Timeline

• May 14, 2026 - Started Organization enrollment for my organization, a US-registered limited liability company that I solely own and manage.
• May 19, 2026 - Initial documentation submitted.
• May 27, 2026 - Received an email from Gisele (Developer Support) requesting:
  • Applicant's government-issued photo ID (USA)
  • Applicant's employment verification
• May 28, 2026 - Uploaded the complete documentation package through the secure file-upload portal, and replied to Gisele's email with a detailed clarification on both items.
• June 5, 2026 - Still no response. 9 days of silence.

Apple's original message stated that next steps would be communicated within two business days. We are now well past that.

My situation

• I provided my KYC documents (Passport).
• I am the sole member and sole manager of the LLC.
• The "government-issued photo ID (USA)" request does not apply: I am not a US person and I am not required to hold US-issued ID. My valid passport is, per Apple's own published guidance, an accepted form of government-issued photo identification.
• The "employment verification" request also does not apply: Apple's published enrollment policy states that this is required only if the applicant is not the owner/founder. I am the owner and founder.

Documentation provided (full package)

• Passport (government-issued photo ID)
• Signed Statement of Authority and Sole Membership
• Signed Operating Agreement (single member)
• IRS EIN Assignment Notice CP575, naming me as Sole Member
• IRS EIN Verification Letter 147C
• Articles of Organization and Certificate of Organization (filing ID)
• Initial Resolutions naming me as the sole Member
• Dun & Bradstreet D-U-N-S confirmation

Context that may help prioritization

Our first product is already live and publicly available on Google Play in 177 countries, under the legal entity Novalis Partners LLC. Link: https://play.google.com/store/apps/details?id=com.novalispartnersllc.budget

The company is fully operational, the product is shipping, but iOS distribution is blocked solely by this enrollment being stuck.

Case reference

• Case ID: 102888036786
• Enrollment ID: DAJ7B62DSR

What I am asking

1. Can this case be reviewed and routed to a Developer Program Support Manager?
2. Has anyone in a similar situation (non-US founder of a US LLC) found a path to unblock organization enrollment?
3. Is there any official escalation channel beyond the standard email reply loop?

Any guidance from Apple staff or from the community is appreciated. I am happy to provide any additional documentation needed, but at this point I just need a human response.

Thank you.